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JEN Singapore Tanglin by Shangri-La

4.0 star property

Photo gallery for JEN Singapore Tanglin by Shangri-La

Front of property – evening/night
Executive lounge
Dining room
Dining room
Check-in/check-out kiosk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

View map
1A Cuscaden Road, Singapore, 249716
  • Place, Singapore Botanic Gardens
    ‪10 min walk‬
  • Place, ION Orchard
    ‪12 min walk‬
  • Place, Orchard Road
    ‪3 min drive‬
  • Airport, Singapore (SIN-Changi)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(64 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

8.6 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Single Beds

8.2 out of 10
Very good
(46 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Children’s theme room

Club Twin Room

  • Sleeps 3
  • 2 Twin Beds

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About the area

Singapore

With a stay at JEN Singapore Tanglin by Shangri-La, you'll be centrally located in Singapore, steps from Tanglin Mall and within a 10-minute walk of Gleneagles Hospital. .This spa hotel is 0.4 mi (0.7 km) from Forum The Shopping Mall and 0.5 mi (0.8 km) from Palais Renaissance.

What's nearby

  • Gleneagles Hospital - 8 min walk - 0.7 km
  • Singapore Botanic Gardens - 10 min walk - 0.9 km
  • ION Orchard - 12 min walk - 1.0 km
  • Orchard Road - 3 min drive - 2.3 km
  • Fort Canning Park - 4 min drive - 3.0 km

Getting around

  • Orchard Boulevard Station - 3 min walk
  • Kempas Baru Station - 32 min drive
  • Seletar Airport (XSP) - 25 min drive

Restaurants

  • ‪J65 - ‬1 min walk
  • ‪Pano Kato Grill, Pizza & Deli - ‬3 min walk
  • ‪Caffe Beviamo - ‬3 min walk
  • ‪Nando's - ‬2 min walk
  • ‪House of Anli - ‬3 min walk

About this property

JEN Singapore Tanglin by Shangri-La

Hotel with a full-service spa, steps from Tanglin Mall
JEN Singapore Tanglin by Shangri-La offers 565 air-conditioned accommodations with minibars and safes. LCD televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Singapore hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 565 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Stop by the hotel's restaurant, J65, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
J65 - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: SGD 38 for adults and SGD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • J65

Things to do

  • Children's pool
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Lift (109 centimetre wide door)
  • Phone accessibility kit
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SGD 108.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SGD 38.00 for adults and SGD 19.00 for children
  • Rollaway bed fee: SGD 108.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Hotel Traders
Hotel Traders Singapore
Singapore Hotel Traders
Singapore Traders
Singapore Traders Hotel
Traders Hotel
Traders Singapore
Traders Singapore Hotel
Hotel Jen Tanglin Shangri-La
Jen Tanglin Singapore Shangri-La
Jen Tanglin Shangri-La
Hotel Jen Tanglin Singapore by Shangri La
Hotel Jen Tanglin
Jen Tanglin Singapore
Jen Tanglin
Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
Traders Hotel Singapore
Hotel Hotel Jen Tanglin Singapore by Shangri-La Singapore
Singapore Hotel Jen Tanglin Singapore by Shangri-La Hotel
Hotel Hotel Jen Tanglin Singapore by Shangri-La
Hotel Jen Tanglin Singapore by Shangri La
Hotel Jen Tanglin Singapore Shangri-La
Hotel Jen Tanglin Shangri-La
Jen Tanglin Singapore Shangri-La
Jen Tanglin Shangri-La
Hotel Jen Tanglin Singapore by Shangri-La Singapore
Hotel Jen Tanglin Singapore
Hotel Jen Tanglin Singapore (Formerly Traders Hotel)
Traders Hotel Singapore
Jen Tanglin Singapore Shangri

Reviews

JEN Singapore Tanglin by Shangri-La Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 614 out of 1011 reviews
Rating 8 - Good. 275 out of 1011 reviews
Rating 6 - Okay. 74 out of 1011 reviews
Rating 4 - Poor. 32 out of 1011 reviews
Rating 2 - Terrible. 16 out of 1011 reviews

Reviews

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and convenient stay. Very helpful staff!
Stayed 3 nights in Jul 2025

10/10 Excellent

Derek

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

4/10 Poor

Jia Qi

Travelled with family and small children
Liked: Cleanliness
We booked 4 rooms for a family trip and had a mixed experience overall. Check-in was surprisingly slow and disorganised It took much longer than expected. Four different staff members were involved, with three of them constantly deferring to one more experienced staff, which caused unnecessary delays. There was also no explanation provided about the hotel facilities, Wi-Fi access, or any helpful information during check-in. One thing that puzzled us was the repeated “wellness check” knock on the door every single day, which felt intrusive and disrupted our rest. The air conditioning in the rooms was inconsistent, especially at night—sometimes it was too hot, other times too cold, making it hard to stay comfortable. The lobby seating was limited and uncomfortable, too small for the number of guests around. I also had an issue in the gym where I accidentally left my room card inside. There was no staff manning the gym counter, and I had to trouble another guest to help me retrieve the card. On the positive side, the hotel offers convenient access to Tanglin Mall via level 2, and the beds were very comfortable, which made for a good night’s sleep. Overall, while there are some good aspects, the service and guest experience fell short. I would not recommend this hotel for stays beyond one night.
Stayed 3 nights in Jun 2025

4/10 Poor

Jia Xhin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked 4 rooms for a family trip and had a mixed experience overall. Check-in was surprisingly slow and disorganised. It took much longer than expected. Four different staff members were involved, with three of them constantly deferring to one more experienced staff, which caused unnecessary delays. There was also no explanation provided about the hotel facilities, Wi-Fi access, or any helpful information during check-in. One thing that puzzled us was the repeated “wellness check” knock on the door every single day, which felt intrusive and disrupted our rest. The air conditioning in the rooms was inconsistent, especially at night—sometimes it was too hot, other times too cold, making it hard to stay comfortable. The lobby seating was limited and uncomfortable, too small for the number of guests around. I also had an issue in the gym where I accidentally left my room card inside. There was no staff manning the gym counter, and I had to trouble another guest to help me retrieve the card. On the positive side, the hotel offers convenient access to Tanglin Mall via level 2, and the beds were very comfortable, which made for a good night’s sleep. Overall, while there are some good aspects, the service and guest experience fell short. I would not recommend this hotel for stays beyond one night.
Stayed 4 nights in Jun 2025

4/10 Poor

Timothy R

Disliked: Cleanliness, amenities, property conditions & facilities
Average hotel
Stayed 3 nights in Jun 2025

10/10 Excellent

Naresh

Stayed 1 night in Jun 2025

6/10 Okay

massimo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Seng Chye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was very convenient for our purpose and the staff were super friendly. Truly enjoyed our stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eco saving hotel

The hotel is very eco friendly as it doesn't provide bottled water, instead the hotel has premium filtered tap water for drinking. That's perfectly fine for adults, but I doubt any couple travelling with young children will use premium filtered tap water to make milk powder for their toddlers. I booked the Club Room that comes with afternoon tea and cocktail. The lounge has very very very limited choice of snacks and drinks. Cocktail time also only beer and few bottles of wines available throughout the 2 hours session. The swimming pool looks old and the floor somehow I'm not sure if it's purposely for anti-slippery, but the floor feels a bit sandy or dusty on bare foot. The room looks vintage, bed is average. They do provide baby cot, but I wonder why is there no blanket and pillow for baby cot, also there is no children toiletries provided, despite I have informed the hotel a few times I'm travelling with young toddler. And another amazing point, the front desk told me I booked the hotel on Expedia, in fact is Hotels.com, so my ShangriLa member cannot be used.
Hotel room
Lounge afternoon tea
Swimming pool
Stayed 1 night in Jun 2025

10/10 Excellent

Kath

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2025

8/10 Good

Roberta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As are many Asian hotels, the rooms are quite small and are VERY difficult to control the air conditioning. But a great location.
Stayed 4 nights in May 2025

8/10 Good

Keisuke

Stayed 1 night in Jun 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a one night as en route back to the UK
Stayed 2 nights in Jun 2025

4/10 Poor

Dean

Disliked: Room comfort
Front desk unable to cater well for my 3 separate consecutive bookings as i had informed the front desk on 25 May. Keys needed to be reset a few times during stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Peter

Stayed 2 nights in May 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linked to shopping mall but not that crowded
Stayed 1 night in May 2025

10/10 Excellent

VIVIAN TAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast. Lots of choices. Staff are very accommodating snd friendlg
Stayed 1 night in May 2025

4/10 Poor

cheng huat

Stayed 1 night in May 2025

2/10 Terrible

Geoff

Stayed 3 nights in May 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

Bad bed mattress and pillow

My first 2 nights was terrible. The bed mattress was extremely bad, could not support the body weight although i am mere 70kg. Asked for contour pillow an a small sized flat one was provided.
Stayed 2 nights in May 2025

8/10 Good

Ridauddin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room use warm light, abit warm not cold
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TV with Screen Mirroring would be nice

Excellent reception and service. Was a little disappointed that the TV in the room did not allow screen mirroring.
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

MARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 4 nights in Apr 2025