Pet friendly accommodation in South Beach

I paid for an ocean view room and ended up getting a partial view. I asked the front desk and they couldn't give me a expiation between open view, front view, side view. For what I paid, I was expecting a bigger room and better view. I was completely disappointed. I'll never come back to this Hotel.

Clean room and the staff was very good, the spa is very pricy but worth it

The poolside restrooms need a bit of repair. There are a few chipped tiles

Everything was nice. However, I was told from the beginning of my stay that if I ate dinner at the combined restaurant, I would get 50% off. However, when I ate, it was only 15% off. I was not the only one that had that same issue throughout the night I was there.

Front desk double charged my credit card for room stay and extra $800 and had to wait until cleared at end of stay ! No apology or accommodation.

It’s okay… the elevator is small and it takes a long time to come up and hand out. Their best are comfortable slept very well. The staff that works there excellent and the breakfast is delicious.