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Great location and great staff

Amazing place! Just wish our balcony was able to be used but other than that what an absolute experience!

We stayed at this hotel for 6 days, and unfortunately, this will be our first and last stay. From the moment we arrived, we had a very negative experience with a front desk employee named Lindsay. Her behavior toward us felt disrespectful and, at times, discriminatory. We were traveling with an oversized van, and the hotel parking garage has a low clearance, so our vehicle could not enter. When we explained this, she simply told us to “change the car,” which is unrealistic when you’ve already rented a vehicle. The next day, we spoke with a manager at the front desk who acknowledged that the situation had not been handled properly. She explained that cars that do not meet parking requirements should be addressed accordingly, and some vehicles were moved that day. However, later that evening, we encountered Lindsay again, and the issue continued. She refused to assist, was very dismissive, and even waved her hand in our face saying she didn’t want to see or talk to us. This is completely unacceptable behavior from a customer service representative. To make matters worse, another guest approached to ask what had happened, and Lindsay openly shared details of our situation without any regard for our privacy. We reported everything to the hotel’s headquarters and were told a report would be filed, but we never received any follow-up. Aside from this, the overall experience did not meet expectations. The rooms are extremely small—comparable to cruise ship cabins—and the breakfast

The food in the restaurants are very expensive . The credit of $250 Tha Expedia gave us was not taken in all restaurants…

Start with negatives, Self-parking was $69 a day. Parking stalls hard to find. Too many compact stalls, with full size vehicles parking in them. No microwave in room. AC filter clogged and have not been replaced for several months. No water dispensers to refill flask. Only ice dispenser and corker on our floor. Rules not enforced, so pools are used by more non-guests than paying guests. Adult pool, jacuzzi is not available after 6pm. So much for me time and getting away from the kids. Positives: hotel let us check-in early. Convenient check out. Room felt clean. Lots of pools all over the resort. Felt safe. Enjoyed live music at night at Tapa bar. Overall, good place if you just need a room and bed to lay your head down, while spending your time elsewhere. Not a true resort in the sense. A pricey motel.

Rooms are clean but bed is small staff are nice breakfast is good and air condition keeps room cool