Friendly staff, spacious room that were clean and comfortable. Usually when checking into a room, the air con or heater (depending on climate) are already switched on for the guests comfort. Not only was the heater not switched on, the windows were all open. Ballarat is one of the coldest places in Victoria, so the room was freezing. Despite cranking the heater and turning all electric blankets on, we were all cold all night. Would recommend the place, but just ask them to switch the heather on!