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DoubleTree by Hilton Hotel Syracuse

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel Syracuse

Reception
Reception
Exterior
Meeting facility
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
6301 Route 298, East Syracuse, NY, 13057
  • Place, Brooklawn Golf Course
    ‪2 min drive‬
  • Place, Destiny USA
    ‪7 min drive‬
  • Place, Syracuse University
    ‪10 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(35 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Accessible

8.0 out of 10
Very good
(4 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(13 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, Balcony

7.0 out of 10
Good
(12 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

2 Double Beds with Balcony, Non-Smoking

  • Sleeps 4

Room With 2 Double Beds-Non Smoking

  • Sleeps 4

Guest Room With 2 Double Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 4

King Room with Balcony-Non-Smoking

  • Sleeps 3

Mobility/hearing Access King Room with Tub

  • Sleeps 3

Mobility/hearing Access Two Double Room with Bathtub

  • Sleeps 4

Mobility/hearing Access Two Double Room with Roll in Shower

  • Sleeps 4

Mobility Access Two Double Room with Roll in Shower

  • Sleeps 4

Mobility/hearing Access King Room with Roll in Shower

  • Sleeps 3

King Room-Non-Smoking

  • Sleeps 3

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(49 reviews)
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

East Syracuse

Located in East Syracuse, DoubleTree by Hilton Hotel Syracuse is in the business district, within a 10-minute drive of Erie Canal Museum and The Oncenter. .This hotel is 6 mi (9.7 km) from Syracuse University and 6 mi (9.7 km) from Destiny USA.

What's nearby

  • Brooklawn Golf Course - 2 min drive - 1.8 km
  • Destiny USA - 7 min drive - 12.2 km
  • The Oncenter - 10 min drive - 12.2 km
  • Syracuse University - 10 min drive - 19.3 km
  • JMA Wireless Dome - 11 min drive - 13.2 km

Getting around

  • Syracuse Regional Transportation Center - 14 min drive
  • Hancock Intl. Airport (SYR) - 12 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Cardinal Health - ‬4 min drive
  • ‪John & Sons Fly Road Market - ‬3 min drive
  • ‪Taco Bell - ‬13 min walk
  • ‪Barbagallo's Express Mart - ‬2 min drive

About this property

DoubleTree by Hilton Hotel Syracuse

Suburban hotel with free parking, in the vicinity of Syracuse University
DoubleTree by Hilton Hotel Syracuse offers 250 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This East Syracuse hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 250 guestrooms featuring refrigerators and MP3 docking stations. Your pillowtop bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Cooked-to-order breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in East Syracuse? This hotel has 16006 square feet (1487 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is complimentary (available on request).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6 AM to 11 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 9:30 AM for a fee: USD 5 to 17.95 for adults and USD 5 to 12.95 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 16,006 square feet of conference space
  • 24-hour business centre
  • 8 meeting rooms
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 7 floors
  • Banquet hall
  • Built in 1977
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 50 lbs per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 17.95 for adults, and USD 5 to 12.95 for children
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel Syracuse
DoubleTree Hilton Syracuse
DoubleTree Syracuse
Hilton DoubleTree Syracuse
Hilton Syracuse
Hilton Syracuse DoubleTree
Syracuse DoubleTree
Syracuse Hilton
Syracuse Hilton DoubleTree
Doubletree East Syracuse
Doubletree Hotel East Syracuse
East Syracuse Doubletree
DoubleTree Hilton Syracuse Hotel
Doubletree By Hilton Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel
DoubleTree by Hilton Hotel Syracuse East Syracuse
DoubleTree by Hilton Hotel Syracuse Hotel East Syracuse

DoubleTree by Hilton Hotel Syracuse Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 572 out of 1009 reviews
Rating 8 - Good. 180 out of 1009 reviews
Rating 6 - Okay. 145 out of 1009 reviews
Rating 4 - Poor. 65 out of 1009 reviews
Rating 2 - Terrible. 47 out of 1009 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Margaret

Facilities are nice but very difficult to roll suitcases on carpeting in hallways. Would be nice to be able to just call front desk and ask for assistance rather than insisting on digital connection.
Stayed 1 night in Oct 2025

10/10 Excellent

Greg

Stayed 1 night in Oct 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service
Room was large, clean, and neat; had everything you would need. Heating worked well and pillows were great. Would come back for the comfortable bed and warm cookies any time!
Stayed 1 night in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely hotel...no complaints
Stayed 1 night in Oct 2025

6/10 Okay

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful. Maintenance had to adjust fridge and was friendly. The only thing I was surprised about was checking in - person in front of me was offered cookies and I was basically handed my room key.
Stayed 1 night in Oct 2025

10/10 Excellent

Ahmed

Stayed 1 night in Oct 2025

8/10 Good

Veronica

Travelled with partner
Liked: Amenities, property conditions & facilities
Breakfast not included.
Stayed 1 night in Oct 2025

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not included. Atmosphere was that of business, rather than tourist, hotel.
Stayed 1 night in Oct 2025

6/10 Okay

Irina

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
3 star at best. Property was good looking, and in a safe area; however, my room was not that great looking. Limited towels, no blankets, fan in the bathroom wasn't working, shower curtain was absolutely discussing and tub wasn't draining at all. Also, temp in the room wasn't individually regulated. Fan was setup and blowing non stop all night… it was noisy and I couldn’t sleep. It was also way too cold without any ability to adj temp! I ended up putting flannel shirt and fleece pants i wore during my travel bcuz it was absolutely freezing. King size wasn't that much of a use either… since the only blanket in the room was really thin and I was freezing, I ended up folding blanket that was more like a sheet in half to make it thicker which left me with comfort of a twin bed. General facilities of the property look really really nice; however, my room was just crap. Giving it 3 stars would be a huge stretch.
Stayed 1 night in Oct 2025

10/10 Excellent

Mary Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful with check in and shuttle service.
Stayed 1 night in Oct 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Lori

Stayed 2 nights in Oct 2025

8/10 Good

Aja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady in the breakfast area was a little rude I didn’t want breakfast but I did have a voucher for breakfast I just wanted coffee it was her delivery toward me was so rude point to the other side saying well the coffee is over there on the other side very rude so I didn’t eat breakfast my whole 4days being there beside that the hotel was safe and nice and the other staff was so friendly and welcoming
Stayed 3 nights in Oct 2025

8/10 Good

Candace, West Palm Beach

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was not very engaging, but the hotel was cleaned and served well for the nights we were there.
Stayed 2 nights in Oct 2025

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room wasn't thoroughly cleaned. We found an empty French fries package on the floor near the TV. The toilet paper had already been used, and the pool water was too cold. It didn’t turn out as expected.
Stayed 1 night in Oct 2025

4/10 Poor

Debbie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Eila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic buffet breakfast!
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
I landed at the airport and needed the shuttle to the hotel. It took over 20 mins of calls and bot chats to finally speak with the hotel and then another 15 mins for shuttle to get to the airport. Shuttle driver was great, young guy, very courteous. At hotel I waited at restaurant table for 15 mins and no one came to ask for my order, I finally went to the bar and waited another 10 mins for someone to finally pay attention to me so I could get a drink. Bartender had no clue what the drink was and asked me what was in it. Told her I didn’t know it’s their special on the board. She found the directions and made the drink but told me she had to substitute the pear for passionfruit. I took the drink to my room and was sorely disappointed in it. Overall, hotel was nice and clean but some of the service and ability to contact them is unacceptable.
Stayed 1 night in Oct 2025

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Close to airport. Shuttle service. Bar. Restaurant with good food. Water and warm cookie upon arrival.
Stayed 1 night in Oct 2025

10/10 Excellent

yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Safe location, easy access
Stayed 1 night in Sep 2025

10/10 Excellent

Alyssa

Stayed 2 nights in Oct 2025

10/10 Excellent

Graig

Stayed 1 night in Oct 2025

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym is excellent. Meets all my needs. The room is great.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room.
Stayed 1 night in Oct 2025