Book Joaquín Zetina Gasca hotels

Very nice staff

All the employees are outstanding, from Beatriz who helped me in so many ways, Maria who scheduled our tee times, which was wonderful. Lydia who scheduled our MOMO reservation. The Chef Jeff who had our fresh fish that we caught in the morning, cooked delish that evening. We had a swim up room, which was wonderful, no guests saving lounges, easy access to pool. To all the staff who brought us a bday cake for my husband, meat trays and champagne. I want to mention the operators who answer all our calls, patiently, and the many golf carts who picked us up numerous times, took us to dinner, brought us to golf on time. They were so pleasant. The restaurant staff who worked so hard making our stay at breakfast, lunch and dinner so memorable. The greeters placing us by the window. And I do not understand any complaints on the food. OMG the buffet had everything, and so much flavor and diversity. We ate at the Japan rest, the chef was so entertaining, and the food delish. We also ate at the Brazilian at the nuzic,the fresh salad, and we tasted all the favorable meats, so much fun. We played 5 rounds of golf. Our credits paid for two rounds of golf for two of us. We played two twilight. We had over a 1200 resort credits. We also brought our own clubs and balls. They wont let me site the price we paid for taxes and fees. The greens are in great shape. Beautiful room. I've been to Cancun 6xs this is our 1st here.

Clean, safe and good service

The entire staff at this property were extremely helpful, polite and friendly. Check-in process was a bit slow, but the staff was helpful throughout. The lobby bar seemed to be a bit understaffed for the amount of guests at the hotel, but no real qualms there since there are plenty of bars around the property. I wish they had bottled water in the rooms, but you can request them via room service. The food and drinks were great, but it could be tricky to get reservations, so book in advance! They had several pools, including one for the kiddos, with fun activities for people of all ages throughout the day and night. Overall great experience and would come back again with my family!

The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody.

Very good experience. Great hospitality !!!