Very well organized hotel, close to LHR. Staff was super helpful and welcoming. They had all needed accessories available on reception, from umbrellas for hire to international electricity transformer for purchase. Room was clean and well equipped, including electric cattle, and coffee and tea you can make for yourself at any time. Breakfast is an extra charge, but for a fair price with great variety of fresh food. Only downside is the lack of public transportation to London close to the hotel, and there's not much to do in the area. You can, however, book a ride to LHR terminals for a fair price. All and all, this is a great place to spend a night while waiting on your next flight.