4/10 Poor
Reilly
Business traveller
30 Oct 2025
Unfortunately, I was unable to stay at Birches Serviced Apartments as planned due to a reported payment issue between the booking platform and the accommodation provider. I was offered the choice of a refund or relocation, and for convenience, I chose relocation.
I was under the impression that I would be moved to a comparable serviced apartment offering similar amenities, including cooking and cleaning facilities. The alternative accommodation, while clean and comfortable, did not include these features and was of lower value than what I originally paid for. When I requested a refund for the price difference, I was advised that the only compensation available was to wave the $20 parking fee.
While I appreciate that alternative accommodation was arranged promptly, clearer communication around the change and a refund of the price difference would have been appropriate in this circumstance.
Reilly
Stayed 1 night in Oct 2025

























