stayed at Centurion Hotel Residential Akasaka for over a week, and I must say this has been one of the most disappointing hotel experiences I’ve had, especially as an international traveller.
The noise levels overnight were absolutely unacceptable — shouting and screaming were a regular occurrence well into the early hours of the morning, making it nearly impossible to get any restful sleep. This was not an isolated incident but happened consistently throughout my stay.
The front reception staff were unable to communicate in English, which made even basic interactions unnecessarily difficult and frustrating. For a hotel that presents itself as suitable for international guests, this is a significant shortcoming.
Despite staying for more than 7 days, the cleaners refused to clean the floors. Basic hygiene and maintenance should be a given, regardless of how long a guest is staying. This level of service is simply not acceptable.
What was most concerning — and not disclosed at the time of booking — is that the hotel is located in a red-light district, which raises significant safety concerns, particularly for families or solo travellers. This lack of transparency is incredibly disappointing and misleading.
Overall, I found the hotel to be pathetic, poorly managed, and not at all reflective of Japanese hospitality standards. I would strongly discourage fellow Australians and other international visitors from booking this hotel. There are far better, safer, and more profess