2/10 Terrible
Debbie
Travelled with family, Travelled with group
19 Jan 2026
Disliked: Staff & service, property conditions & facilities, room comfort
Arrived to be told no breakfast was being served. Told i would get a refund from hotel and this never happened even though both myself and hotels.com game chased them for this. We came on a Saturday night. Asked about the bar to be told that wasn't open either and they could sell me some take away bottles! We booked the family room - double and 2 single beds. Went in and we had bunk beds. Went to reception to try and changed as we had booked single beds and i had confirmation of this to be told the hotel doesn't have single beds only bunk beds. No curtain in the room only a broken blind. Freezing when we got into room as radiator not on and window open. Mattresses on bunk bed very uncomfortable and i could feel the springs. Very worn out hotel which is such a shame as it has so much potential. The reception staff were lovely and offered us a extra double room free of charge but no point in us doing that with 2 children. Very unhappy that no refund was given for the breakfast. I didn't expect a refund for the whole stay just what we had paid which we didn't get. If you stay here don't pay for parking, you can enter your details in the hotel. No signs saying this outside. I never write bad reviews and gave the hotel the option to contact me regarding the refund to stop me writing reviews but I've been ignored. Massive thanks to hotels.com who communicated very well when we were there and offered compensation even though it wasn't there fault.
Debbie
Stayed 1 night in Jan 2026