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Crowne Plaza London - Docklands by IHG

4.0 star property

Photo gallery for Crowne Plaza London - Docklands by IHG

Exterior
Property preview
Junior Suite, 1 King Bed
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Spa

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping

Explore the area

View map
Western Gateway, Royal Victoria Dock, London, England, E16 1AL
  • Place, IFS Cloud Royal Docks Station
    ‪3 min walk‬
  • Place, ExCeL Exhibition Centre
    ‪4 min walk‬
  • Place, O2 Arena
    ‪3 min drive‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Double Beds (Mini cooler)

8.4 out of 10
Very good
(20 reviews)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed, Accessible

8.6 out of 10
Excellent
(12 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(10 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Mini cooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed (Mini cooler)

9.0 out of 10
Wonderful
(18 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Minicooler)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Minicooler)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premium Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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Exterior
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About the area

London

With a stay at Crowne Plaza London - Docklands by IHG in London (Docklands), you'll be within a 5-minute drive of ExCeL Exhibition Centre and Thames River. .This spa hotel is 4 mi (6.4 km) from O2 Arena and 4.6 mi (7.5 km) from Tower of London.

What's nearby

  • IFS Cloud Royal Docks Station - 3 min walk - 0.3 km
  • ExCeL Exhibition Centre - 4 min walk - 0.4 km
  • O2 Arena - 3 min drive - 1.7 km
  • London Stadium - 7 min drive - 5.0 km
  • Westfield Stratford City - 9 min drive - 4.5 km

Getting around

  • Royal Victoria DLR Station - 3 min walk
  • West Ham Station - 5 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Costa Coffee - ‬6 min walk
  • ‪Sandwich & Co. - ‬5 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Nakhon Thai Restaurant - ‬6 min walk

About this property

Crowne Plaza London - Docklands by IHG

Waterfront hotel with a full-service spa and a fitness center
Crowne Plaza London - Docklands by IHG offers 210 accommodations with safes and complimentary newspapers. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a steam room, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rinu. Services include massages. The spa is open daily.
Make yourself at home in one of the 210 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an indoor pool, a steam room, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Crowne Plaza London - Docklands by IHG has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 19.99 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • On the waterfront

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 19.99 per person
  • Self parking fee: GBP 25 per day (in/out privileges)
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Hotel London Docklands
Crowne Plaza London Docklands
London Docklands Crowne Plaza
Crowne Plaza London - Docklands England
Crowne Plaza London - Docklands Hotel London
Crowne Plaza London Docklands Hotel
Crowne Plaza Docklands Hotel
Crowne Plaza Docklands
Crowne Plaza London Docklands
Crowne Plaza London Docklands an IHG Hotel
Crowne Plaza London - Docklands by IHG Hotel
Crowne Plaza London - Docklands by IHG London
Crowne Plaza London - Docklands by IHG Hotel London

Crowne Plaza London - Docklands by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 560 out of 1008 reviews
Rating 8 - Good. 301 out of 1008 reviews
Rating 6 - Okay. 83 out of 1008 reviews
Rating 4 - Poor. 33 out of 1008 reviews
Rating 2 - Terrible. 31 out of 1008 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

James

Travelled with family
Went across the docks and the Thames, to the O2 arena, vie cable car.
View from cable car which is near hotel and crosses over to the O2 arena.
Stayed 1 night in Jul 2025

10/10 Excellent

Irodakhon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was good, breakfasts were amazing
Stayed 7 nights in Jul 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities
Nice and clean. Professional staff and made to feel very welcome
Stayed 2 nights in Jul 2025

8/10 Good

Selim

Stayed 1 night in Jul 2025

8/10 Good

Rachael

Stayed 1 night in Jul 2025

10/10 Excellent

Tracy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
After a long day of travel we are happy and lucky we book the hotel here. It’s very clean and the stuff is very nice and accommodating. Highly recommended.
Stayed 2 nights in Jul 2025

8/10 Good

Dulce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

10/10 Excellent

Helen

Stayed 1 night in Jul 2025

10/10 Excellent

Oliver

Stayed 2 nights in Jun 2025

8/10 Good

Kogularamanan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel, the service was excellent throughout. From reception to cocktails. The area is perfect and had everything we needed for a perfect break. Walking distance from Excel which is amazing.
Stayed 1 night in Jun 2025

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I had a wonderful stay Cater for all of her needs. Amazing breakfast.
Stayed 2 nights in Jun 2025

10/10 Excellent

Kirsten, Hastings

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location for a visit to the O2… or the Excel Centre, with just quick ride across the water on the cable cars to the O2 which was fun. The hotel was lovely and clean and well presented with most the staff being friendly and helpful. I would happily stay here again.
Beautiful natural colour palette dining area, with a great breakfast and friendly staff.
View looking across the dock to the hotel.
The O2 across the water and the cable cars are only a 3min walk from the hotels lobby.
Stayed 1 night in Jun 2025

10/10 Excellent

Diane

Stayed 1 night in Jun 2025

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Spent a couple of nights there when visiting London. Rooms were great and beds were very comfy. Breakfast was excellent. Close to Custom House station. Highly recommend
Stayed 2 nights in Jun 2025

10/10 Excellent

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Great customer service!

Great room, fab view and good facilities. Recommended.
Stayed 3 nights in Jun 2025

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night to attend a show at o2. We had booked a double double with special request as reduced mobility. Message was considered and options suggested. We were put in a room facing away from the river where there was a big building project. This proved very noisy from early the following morning which wasn’t much appreciated by us after a late night!! Otherwise a very comfortable stay.
Stayed 1 night in Jun 2025

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay. Is a little far from the center.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel with a pool. Smooth check in with clear details on facilities. I stayed in the jacuzzi, sauna and steam room before heading over to O2 arena for a show. Very convenient location and right next to cable cars. Came back late and was greeted by reception team on the way in despite it being late. I didn't have food there but it did smell delicious!
Stayed 1 night in Jun 2025

8/10 Good

Sezen, Great Falls

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly front desk, but bathrooms need better cleaning
Stayed 6 nights in May 2025

8/10 Good

Simon

Liked: Staff & service, property conditions & facilities, room comfort
Good stay and good value. Asked to move room right away as it smelt of stale / recent smoke and it was done no quibble. Good to have a free coffee included anyway even before this. Pool had kids in it before the time on the hotel info so not easy to swim long but steam and sauna were good condition and worked well. Overall good stay!
Stayed 2 nights in May 2025

8/10 Good

NAZMIN

Stayed 1 night in May 2025