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I paid extra for a room with a view. The room I is faced the back of another building and I was told anything above the twentieth floor is considered a view of the city. This is clearly false advertisement and they did not offer me a refund or any other accommodation when I complained. The people at the front desk were not friendly or helpful. The rooms were small with little ventilation and the breakfast was not good. The paint on the bathroom door was peeling off like there had been water damage, the floor was gritty and the desk was not wiped down well. The highlight was the housekeeping staff who were always friendly and accommodating.

All good

Great location, room wasn't as advertised in pictures hotel staff did not offer to let us switch to a different room

The location of this hotel was excellent, close to most major sites and with restaurants and stores nearby. The room was relatively clean but in need of updating and upkeep. The mattress was uncomfortable and seemed old because it had springs. The sheets, pillows and blanket were not good quality. Overall the hotel was adequate but hasn’t been maintained well. The furniture in the lobby was worn and uncomfortable. But the location made it very convenient.

It’s ok

All the major characteristics were excellent or very good. Restaurant was especially convenient and reasonably priced. Staff friendly and welcoming, especially my maid who made a point of cleaning my room during the hour I spent at breakfast. And, you can’t beat the midtown Manhattan location, particularly if you’re traveling by train.