2/10 Terrible
Emma
19 May 2025
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stay ANYWHERE but here.
Room was very well cleaned. Shower was good, noise in room from other travellers disturbing at best. Welcome at reception was friendly and professional. This is where the positives end. The hotel food offering is DIRE. As a caterer, I can safely tell you that this company is cost cutting. The cheapest apple juice available to buy - they use it. Butter portions, again the cheapest. Orange juice? They don’t serve it. The claims they are making about their food provision are WILD!!! Michelin trained. More like their dish wash guy worked for Atul Kochar once. This food provision is more PGL school food than Michelin. Their signage at breakfast claims homemade pastries. They are frozen mini croissants. These people wouldn’t know patisserie if it hit them in the face. The bread at breakfast was basic sliced loaf for toasting. I could go on but there’s simply no point. It’s a far cry from what it should be. The only thing worse than the food was the service. It was nothing short of rude, from all staff with the exception of reception. Potatoes have more personality than this staff team. They don’t greet people, they don’t enquire after their stay, they don’t thank guests as they leave the restaurant, housekeepers make no effort to step aside with trailing hoover cables, staff walk past empty pizza boxes on corridors & don’t pick them up, there is no genuine care to make anyone feel welcome or valued at this hotel. interactions with some staff were actually shocking. We left appalled
Emma
Stayed 1 night in May 2025