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Best Western Greater London Hotel

3.0 star property

Photo gallery for Best Western Greater London Hotel

Exterior
Standard Room, 1 Single Bed, Non Smoking
Reception
Indoor wedding
Restaurant

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

View map
60 Cranbrook Road, Ilford, England, IG1 4NH
  • ExCeL Exhibition Centre
    ‪9 min drive‬
  • Westfield Stratford City
    ‪12 min drive‬
  • O2 Arena
    ‪13 min drive‬
  • London (LCY-London City)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Combined shower/bathtub, free toiletries, towels

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 9 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Balcony

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Apartment, Multiple Beds, Non Smoking, Balcony

  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, towels

Standard Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(9 reviews)
  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Combined shower/bathtub, free toiletries, towels

Standard Room, 2 Single Beds, Non Smoking

  • 13 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 2 Double Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Family Room, 2 Double Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Family Room, Multiple Beds, Non Smoking

  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Apartment, Multiple Beds, Non Smoking, Kitchen

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Apartment, Multiple Beds, Non Smoking, Kitchen

  • City view
  • Sleeps 7
  • 3 Double Beds and 1 Twin Bed

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About the area

Ilford

With a stay at Best Western Greater London Hotel, you'll be centrally located in Ilford, within a 10-minute drive of ExCeL Exhibition Centre and Thames River. .This hotel is 8.5 mi (13.7 km) from London Bridge and 8.6 mi (13.9 km) from St. Paul's Cathedral.

What's nearby

  • Queen Elizabeth Olympic Park - 9 min drive - 8.6 km
  • ExCeL Exhibition Centre - 9 min drive - 8.9 km
  • Westfield Stratford City - 12 min drive - 10.2 km
  • London Stadium - 12 min drive - 10.6 km
  • O2 Arena - 13 min drive - 12.9 km

Getting around

  • Gants Hill Underground Station - 2 min drive
  • Ilford Station - 3 min walk
  • London City Airport (LCY) - 19 min drive

Restaurants

  • ‪The Great Spoon of Ilford - ‬1 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪China Grill - ‬2 min walk
  • ‪Sultan Restaurant - ‬2 min walk
  • ‪The Urban Chocolatier - ‬1 min walk

About this property

Best Western Greater London Hotel

Hotel in Ilford with a 24-hour business center and a 24-hour front desk
Best Western Greater London Hotel offers 41 accommodations with coffee/tea makers and complimentary toiletries. This Ilford hotel provides complimentary wired and wireless Internet access. Bathrooms include shower/tub combinations. Housekeeping is offered on request and irons/ironing boards can be requested.
Make yourself at home in one of the 41 guestrooms. Complimentary wired and wireless internet access is available. Bathrooms have shower/tub combinations and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided on request.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and a banquet hall.
Satisfy your appetite at the hotel's coffee shop/cafe. To-go breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Ilford? This hotel has 431 square feet (40 square meters) of space consisting of a conference center and meeting rooms.
To-go breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:30 AM and 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 7 for adults and GBP 7 for children
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference centre (431 square foot of space)
  • Coworking space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (122 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of food locally-sourced
  • Banquet hall
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Please note all reservation cancellation, modification, or amendment requests must be submitted and confirmed via email.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 100 per accommodation, per stay
  • Breakage deposit: GBP 100 per stay
  • A damage deposit of GBP 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 7 for adults and GBP 7 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
This property uses solar energy
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Best Western Greater
Best Western Greater London
Best Western Greater London Hotel
Best Western Greater London Hotel Ilford
Best Western Greater London Ilford
BEST WESTERN Greater London Hotel Ilford, Essex
Greater London Hotel Ilford
Best Western Greater London Hotel Hotel
Best Western Greater London Hotel Ilford
Best Western Greater London Hotel Hotel Ilford

Reviews

Best Western Greater London Hotel Reviews

7.0

Good

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 66 out of 302 reviews
Rating 8 - Good. 108 out of 302 reviews
Rating 6 - Okay. 59 out of 302 reviews
Rating 4 - Poor. 32 out of 302 reviews
Rating 2 - Terrible. 37 out of 302 reviews

Reviews

4/10 Poor

Muhammad

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was terrible, I did not wanted to stay in the hotel at all and regretted my decision. Giving it 2 star only because of the customer service, the hotel staff were very nice and accommodating. The rooms were extremely sub standard, and we had to change two rooms. The previous rooms did not have working lamps and had a bad smell. Breakfast was not worth having due to very limited options and even the food was not fresh and felt like tinned food. This hotel should not be associated with Best Western in my opinion or rectify their hotel star rating to 2 star.
Stayed 1 night in Jun 2025

6/10 Okay

Luke

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The first room we were given was insanely small, dated & hot and only had fan that went to medium speed alongside a tiny window for ventilation. So we went to reception asking for our money back as we were not comfortable staying at the hotel. However the employee Icrah (apologies if spelt incorrectly or not correct name I can’t remember fully) was most helpful when went downstairs to query about a refund. She showed us 5 other alternative rooms until we were satisfied it was suitable for us & even gave us extra fans and brought up the new keycard to the room for us. For the price it does the job & is extremely however I would only recommend if all you plan to do is sleep there and not spend free time there as it is not the most comforting place to be.
Stayed 2 nights in Jun 2025

6/10 Okay

Freddie

Stayed 1 night in Jun 2025

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very pleasant, friendly and helpfull. Family room small but adequate and it was well maintained. Breakfast was very reasonably priced and was good. There was no parking at this hotel but was provided with parking just round the corner at their sister hotel. On the whole a nice hotel that I would definitely stay at again if in the area.
Stayed 1 night in Jun 2025

4/10 Poor

Jamie

Stayed 1 night in Jun 2025

2/10 Terrible

Radi

Rude staff, arrogant , not willing to help in any way, won’t recommend
Stayed 1 night in Jun 2025

10/10 Excellent

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located a very short walk from Ilford station which affords a quick and easy access to Central London on Elizabeth Line. Plenty of shops, cafes and restaurant around plus the hotel has one in the foyer Lovely, attentive staff. Nothing is too much to ask. Had my breakfast freshly cooked to order which was a nice touch. perfect. Will definitely return.
Stayed 1 night in Jun 2025

6/10 Okay

Yvonne

Business traveller
Liked: Room comfort
Stayed 1 night in Jun 2025

8/10 Good

Steve

Exactly what I we booked and very good value for money 💰
Stayed 2 nights in May 2025

8/10 Good

Rasmus

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 3 nights in May 2025

2/10 Terrible

Darren

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Avoid if you are traveling by car

We arrived to find the Hotel on a busy London road with no place for vehicles to stop for a few hundred yards at least. I double parked at risk in order to run in and ask where their parking is, I was directed to a sister property a couple of blocks away. I arrived there to find no parking either but an employee moved their vehicle so that we could park. I had emailed prior to my arrival and was reassured that there would be a parking space. The hotel was clean and in good condition. Our room was hot so we opened our windows for some fresh air. We had a flight early next am so went to bed at 930pm for a 445am wake up. We listened to the people in the next building talking and yelling till about midnight along with the tv in the next room. At 430am we had someone walking around upstairs loudly but we were on the top floor, I suspect it might be living quarters for the staff? We slept terrible and it made for an extremely long day today with our travel. In addition the traffic noise was non-stop but we were unable to close our windows due to the room being very hot.
Stayed 1 night in May 2025

8/10 Good

Khia

Travelled with family
Liked: Staff & service, amenities
Manager is efficient and fair with dealing with issues. For example, I’d asked for someone to remove a dirty old pair of underwear that was on the landing outside my window which was dealt with swiftly! I was also considering furthering my stay and he explained options clearly. On Expedia it did say “access to a nearby indoor pool” this was not the case and disappointed my 13 year old son somewhat as he loves to swim! I did not like the breakfast I’d brought from the cafe. Enjoyed the fresh orange juice. However the buffet breakfast which I saw in the morning did look nice. I really loved the placement and some of the designs of the mirrors around the hotel. Also, there were other design elements I liked. Overall decent stay. Thanks
Stayed 1 night in May 2025

2/10 Terrible

Kayode

Stayed 1 night in May 2025

4/10 Poor

A

Disliked: Cleanliness, amenities, property conditions & facilities
My booking made via Expedia was cancelled and I was not notified, but the manager on duty was helpful. However I had to pay a £100 deposit which was not part of my original booking. Lets just say do not expect much from the hotel a lot work needs to be done and the cleanliness is extremely poor, lots of dead bugs in the corners and the room carpet was disgusting.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really pleased.

Good, clean and very central.
Stayed 3 nights in May 2025

10/10 Excellent

Moizuddin

Liked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Ben

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff, clean room at a great price.
Stayed 2 nights in May 2025

2/10 Terrible

Tony

Business traveller

Bad service

we had to cancel we were originally told we would receive a partial refund back but then told No Refund I will not be using Hotels.com again certainly not paying in advance the whole service was un helpful just keep messaging saying the same and avoiding the issue
Stayed 2 nights in May 2025

6/10 Okay

Ian

Business traveller
Stayed 1 night in May 2025

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities at this hotel is far below standard and hence I could not stay , the surrounding was dirty,&noisy The photo on the Expedia website is not as the same as the outside of the hotel .Please provide a refund
Stayed 2 nights in May 2025

6/10 Okay

Talat

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
On arrival i was told there was no parking for my car. When challenged, parking was found at a different location. When i arrived at the hotel to check in i was told to pay £100 deposit, which i was not aware of. At 1:30am the fire alarm went off and again at 7:30am, the fire alarm went off again. This disturbed me and my childrens sleep.
Stayed 2 nights in May 2025

10/10 Excellent

Carmen Jija

Stayed 1 night in May 2025

6/10 Okay

Samuel

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

Alright for the convenience

Room was extremely hot, even with a fan and the window open. Toilet wasn't cleaned before checking-in. TV didn’t recognise freeview channels. Other than that, room was in good condition and staff were friendly.
Stayed 1 night in May 2025

6/10 Okay

Calixte

Disliked: Staff & service, amenities
it's ok but sleeping light for room must be added. also don't make money by using and keeping your customers deposit for 3 to 5 working days. I checked out on the 10th May 2025 but till now, 14th May 2025, I check my bank account the money(£100) has not been given back to me. What a shame.
Stayed 1 night in May 2025

2/10 Terrible

Ashlee

Business traveller
Disliked: Staff & service

Was charged twice for the room

The hotel itself was fine however they claimed they were not able to process our credit card. They insisted on cash which we had to pay then when we reviewed our credit card statement saw that they have also charged our card so we’re scammed for two payments
Stayed 1 night in Apr 2025