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DoubleTree by Hilton Hotel London ExCel

4.0 star property

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Restaurant
Twin Room (Guest)
Exterior
Reception
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • Place, ExCeL Exhibition Centre
    ‪3 min walk‬
  • Place, Royal Victoria Bridge
    ‪13 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪3 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪107 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

8.6 out of 10
Excellent
(50 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

9.4 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(22 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

9.4 out of 10
Exceptional
(14 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • Water view
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

  • City view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

10.0 out of 10
Exceptional
(3 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Queen Room

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2

View all photos for Queen Room with Sofa Bed

In-room safe, desk, laptop workspace, blackout curtains

Queen Room with Sofa Bed

  • Sleeps 3

View all photos for Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Twin Room

  • Sleeps 2

View all photos for Accessible Queen Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Queen Room

  • Sleeps 2

View all photos for Accessible Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Accessible Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room with View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room with View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View

  • Sleeps 2

View all photos for Deluxe King Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe King Room with Water View

  • Sleeps 2

View all photos for Accessible Deluxe Twin Room with Water View

In-room safe, desk, laptop workspace, blackout curtains

Accessible Deluxe Twin Room with Water View

  • Sleeps 2

View all photos for Deluxe Queen Room with Water View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Queen Room with Water View and Balcony

  • Sleeps 2

View all photos for One Bedroom King Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom King Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View

  • Sleeps 2

View all photos for One Bedroom Queen Suite with City View and Balcony

In-room safe, desk, laptop workspace, blackout curtains

One Bedroom Queen Suite with City View and Balcony

  • Sleeps 2

View all photos for Deluxe One Bedroom Suite with Water View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Suite with Water View

  • Sleeps 2

View all photos for Queen or Twin Room

In-room safe, desk, laptop workspace, blackout curtains

Queen or Twin Room

  • Sleeps 2

Similar properties

Reception
Hampton by Hilton London Docklands
Docklands
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$186
includes taxes & fees
17 May - 18 May
Hampton by Hilton London Docklands

About the area

London

With a stay at DoubleTree by Hilton Hotel London ExCel in London (Docklands), you'll be a 1-minute drive from ExCeL Exhibition Centre and 11 minutes from London Stadium. .This hotel is 4.8 mi (7.7 km) from The Arena and 5 mi (8 km) from Westfield Stratford City.

What's nearby

  • ExCeL Exhibition Centre - 3 min walk - 0.3 km
  • Thames Barrier Park - 12 min walk - 1.0 km
  • Royal Victoria Bridge - 13 min walk - 1.2 km
  • IFS Cloud Royal Docks Station - 3 min drive - 2.0 km
  • Thames River - 6 min drive - 2.4 km

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London City Airport (LCY) - 7 min drive

Restaurants

  • ‪Caffè Nero - ‬14 min walk
  • ‪Subway - ‬10 min walk
  • ‪Sandwich & Co. - ‬14 min walk
  • ‪Chicken Hut - ‬10 min walk
  • ‪Costa Coffee - ‬13 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and safes. Televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 287 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 882 square feet (82 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.
DoubleTree by Hilton Hotel London ExCel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 19.50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: GBP 10

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 35 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 77 lbs per pet)

Pets cannot be left unattended

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.5 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands

Ramada London Docklands

DoubleTree Hilton Hotel London ExCel

DoubleTree Hilton London ExCel

DoubleTree by Hilton Hotel London ExCel Hotel

DoubleTree Hilton Hotel ExCel

DoubleTree by Hilton Hotel London ExCel London

DoubleTree by Hilton Hotel London ExCel Hotel London

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1005 reviews
Rating 8 - Good. 259 out of 1005 reviews
Rating 6 - Okay. 115 out of 1005 reviews
Rating 4 - Poor. 43 out of 1005 reviews
Rating 2 - Terrible. 41 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Abraham

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean and beds were spacious
Stayed 3 nights in Jan 2026

2/10 Terrible

Calvin

Stayed 2 nights in Jan 2026

8/10 Good

Amir, Isleworth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was an average 4 star hotel, though a tad spartan. Sadly it lacked amenities in the room. On a brighter note, Andi was superb, helping us every step of the way. Bright professional and very helpful. Commendable. Curious note. When we checked in, Usal clearly stated point-blank that there was no onsite parking. and sent me off to pay £16 to park opposite the Hampton Inn. However when I returned to collect my keys, Andi offered free parking onsite to us as HiltonHonours patron.I also overheard another receptionist offer free parking to a staff member checking in from another city stating "we have to look after each other". I guess it matters who you speak to.
Stayed 1 night in Feb 2026

10/10 Excellent

Maria

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not only were we greeted with warm cookies upon arrival but we received free parking thanks to a friendly conversation with one of the team - stellar service!
Stayed 1 night in Jan 2026

10/10 Excellent

Naseema

Stayed 2 nights in Jan 2026

10/10 Excellent

SULIMAN

Stayed 2 nights in Jan 2026

10/10 Excellent

Dina

Stayed 4 nights in Jan 2026

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff were very patient with my anxieties and exceptional service from everyone I came across
Stayed 1 night in Jan 2026

10/10 Excellent

Samuel

Stayed 3 nights in Jan 2026

10/10 Excellent

SD

Liked: Cleanliness, staff & service, amenities
The staff are extremely friendly & helpful for your entire stay. The hotel & room was very clean. Food and drinks are excellent & great value. Location is perfect with DLR & Elizabeth Line local. Excel and city airport next door on either side, however you would know as soundproofing is superb
Stayed 1 night in Jan 2026

10/10 Excellent

David

Stayed 1 night in Jan 2026

10/10 Excellent

Dina

Stayed 3 nights in Jan 2026

10/10 Excellent

SImon

Liked: Cleanliness, staff & service, amenities
Good, clean, welcoming hotel. Food was great. Hotel was busy, but staff were attentive. didn't have breakfast as had a 6 am flight out of London City.
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 2 nights in Oct 2025

6/10 Okay

Alexander

Liked: Cleanliness, property conditions & facilities, room comfort
Check in staff downgraded my room saying I don't need a sofa.. had booked it so as had a comfortable seat for the evening after a hard days work. Most staff seemed like they were forcing trying to be polite, didnt make for a very friendly atmosphere
Stayed 1 night in Jan 2026

10/10 Excellent

Andrea

Stayed 1 night in Jan 2026

10/10 Excellent

William

Stayed 1 night in Sep 2025

8/10 Good

Abida, Maple Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was okay
Stayed 5 nights in Nov 2025

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, amenities
Room was beautiful, was given a complimentary upgrade by Irene who was absolutely pleasant and lovely! Beautiful views too.
Stayed 1 night in Dec 2025

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

2/10 Terrible

F Cerda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific experince the supposed sofa bed you could feel the springs was unusable and the cleaningness was terrible. 2 towels for 3 people. Dirty glasses and bin everyday. Staffuseless. Willnever go back avoid if going with a child.
Stayed 7 nights in Dec 2025

8/10 Good

Nkpoikanke

Stayed 3 nights in Dec 2025

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel Ideal for going to the O2, the bus stop is a 5 mins walk The staff are amazing and the room was very comfy
Stayed 2 nights in Nov 2025

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The customer service at this hotel went above and beyond to help each guest. This hotel is right on the river Thames and is beautiful. The beds are comfortable. The restaurant is accommodating. Great stay!!!
Stayed 2 nights in Dec 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location on the River, very convenient for the Excel.
Stayed 2 nights in Dec 2025