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Heeton Concept Hotel - Luma Hammersmith

3.0 star property

Photo gallery for Heeton Concept Hotel - Luma Hammersmith

Daily to-go breakfast (GBP 15 per person)
Lobby
Shower, free toiletries, hair dryer, towels
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
28-36 Glenthorne Road, London, England, W6 0LS
  • Place, Eventim Apollo
    ‪6 min walk‬
  • Place, Thames River
    ‪9 min walk‬
  • Place, Westfield London Shopping Centre
    ‪9 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Superior Double Room (Luma)

In-room safe, blackout curtains, soundproofing, iron/ironing board

Superior Double Room (Luma)

8.6 out of 10
Excellent
(49 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room (Light)

Standard Double Room (Light)

Standard Double Room (Light)

8.8 out of 10
Excellent
(16 reviews)
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed

Deluxe Room, 1 Double Bed with Sofa bed

7.2 out of 10
Good
(7 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Plus Room, 1 Double Bed with Sofa Bed

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Plus Room, 1 Double Bed with Sofa Bed

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luma Twin Room

Luma Twin Room

Luma Twin Room

8.8 out of 10
Excellent
(14 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Studio

In-room safe, blackout curtains, soundproofing, iron/ironing board

Deluxe Studio

8.0 out of 10
Very good
(1 review)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

7.0 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Single Bunk Beds

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About the area

London

Located in London (Hammersmith and Fulham), Heeton Concept Hotel - Luma Hammersmith is within a 5-minute drive of Eventim Apollo and Olympia Events. .This hotel is 1.5 mi (2.4 km) from Westfield London Shopping Centre and 2.5 mi (4 km) from Natural History Museum.

What's nearby

  • Eventim Apollo - 6 min walk - 0.6 km
  • Thames River - 9 min walk - 0.8 km
  • Olympia Events - 19 min walk - 1.7 km
  • Kensington High Street - 19 min walk - 1.7 km
  • Westfield London Shopping Centre - 9 min drive - 3.3 km

Getting around

  • Kensington (Olympia) Underground Station - 3 min drive
  • Hammersmith Station - 6 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪The William Morris - ‬7 min walk
  • ‪Joe & the Juice - ‬7 min walk
  • ‪The Swan - ‬7 min walk
  • ‪Deluxe Coffeeworks - ‬10 min walk
  • ‪Belushi's - ‬7 min walk

About this property

Heeton Concept Hotel - Luma Hammersmith

Heeton Concept Hotel - Luma Hammersmith offers 89 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.
Make yourself at home in one of the 89 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Heeton Concept Hotel - Luma Hammersmith. Wrap up your day with a drink at the bar/lounge. To-go breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily breakfast to-go available 6:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Children's games
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (132 centimetre wide door)
  • Thin carpet in public areas
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
3 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately GBP 15 for adults and GBP 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

LUMA Concept Hotel
LUMA Concept Hammersmith
Heeton Concept – Luma London
Heeton Concept Hotel – Luma Hotel
Heeton Concept Hotel – Luma London
Heeton Concept Hotel – Luma Hotel London
LUMA Concept Hotel Hammersmith
Heeton Concept Hotel Luma Hammersmith
Heeton Concept Hotel - Luma Hammersmith Hotel
Heeton Concept Hotel - Luma Hammersmith London
Heeton Concept Hotel - Luma Hammersmith Hotel London

Heeton Concept Hotel - Luma Hammersmith Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Amenities
Booked a superior room but got a room in the basement packed with beds. No separate sitting room as described. No bedside tables or shelves to put drinks or phones on. If ypu made a drink you gave to put your drink on the floor as only place to sit is on beds.
Stayed 1 night in Dec 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The bathroom is quite small but that’s fine
Stayed 1 night in Dec 2025

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
The room was clean and decorated with balloons for my birthday! Thank you so much, we really enjoyed our stay.
Stayed 2 nights in Nov 2025

8/10 Good

stacey

Liked: Cleanliness, staff & service, amenities
Helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

Magno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2025

6/10 Okay

Stephan, London

Liked: Cleanliness, staff & service
Unsure if Expedia or Hotel to blame - but my booking wasn't on the system on arrival so it was a half hour faff. Staff at reception was nice and sorted it in the end; but not what I needed at 11pm arrival :( Rooms a bit odd. - no side table for the bed and wardrobe so close to bed it didn't open??
Stayed 1 night in Dec 2025

8/10 Good

JAMES

Stayed 1 night in Nov 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price!
Stayed 1 night in Nov 2025

10/10 Excellent

Michelle

Stayed 2 nights in Nov 2025

8/10 Good

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities
The bed and pillows made for a comfortable stay. The room was clean and ther staff were very helpful.
Stayed 1 night in Nov 2025

4/10 Poor

Katharine

Disliked: Staff & service
Here are the positives…the location is great! And they held onto our bags until check-in time. When we returned, we were given a room in the basement that was extremely cold. And the heater in the room didn’t work. We were brought space heaters, which did work but the bathroom closet and shower closet doors automatically lose so they remained frigid for the duration. Because of the space heaters, we were left with one working electrical outlet; the ones of the office desk didn’t function. And I nearly forgot to mention the pile of trash that was directly in front of our door when we arrived. It was finally removed after I asked them to do so. So, not terrible but I wouldn’t book again.
Stayed 1 night in Nov 2025

10/10 Excellent

N

Stayed 1 night in Nov 2025

8/10 Good

Jocelyn, Epsom

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is near Hammersmith train station only 5 minutes walk. The room is spacious, staff were friendly and helpful. Would recommend…
Stayed 1 night in Nov 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities
Lovely hotel and great location. Lovely staff
Stayed 1 night in Nov 2025

10/10 Excellent

Lewis

Stayed 1 night in Nov 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Super clean, great location and brilliant service
Stayed 1 night in Nov 2025

4/10 Poor

Caroline

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disappointing. Small, dark room with the shower cubicle in the bedroom. No dead lock on the door & very poor lighting. Fire alarm was activated and felt the staff had little idea what to do.
Stayed 1 night in Nov 2025

2/10 Terrible

Poppy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dark room mirrors were dark... fire alarm went off from an iron? at 10pm i am am a single female staying on the ground floor on the road next to a pub in central london with NO DOUBLE LOCK?! never in my life had a been to a hotel like that. i asked to move rooms, couldn't be done. didn't sleep a wink, as felt so uncomfortable shower is in a cupboard toilet door slammed shut fridge (empty) made weird noises check in process was awful person who was checking us in was nice, but unfortunately there was a smell of BO from her that went around the hotel (aware she couldn't control this, but smell on entrance creates a feel)
Stayed 1 night in Nov 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
This was probably the nicest hotel we have stayed in in London. Nice big bed, a sofa, coffee maker and even a small fridge
Stayed 2 nights in Nov 2025

4/10 Poor

S A

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Additional *fees* were charged at checkin on top of the prepaid rooms and damage deposit. The man on the checkin desk said the extra would be refunded right away, yet this was a lie as later on I was informed by another member of staff it has to be written up and then signed off by aanager to then be refunded in 3-5 days
Stayed 1 night in Nov 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities
Perfect location and friendly easy check in/out
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed quite a few times abs as always the staff and the room were great. The check in has been changed now and to be honest it's hopeless, we were quung out the door to use the single ipad check in, it used to be so good but now you check yourself in on an ipad which is a pain, you can't see the staff as they are hidden away. A great shame and definatly has reduced our scoring of the hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities
Comfortable beds, lovely staff and great location!
Stayed 1 night in Nov 2025

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, amenities
Customer service really stands out – Brie in particular. Thank you so much for going above and beyond.
Stayed 1 night in Nov 2025