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Hyatt Place London City East

4.0 star property

Photo gallery for Hyatt Place London City East

Rooftop terrace
Cocktail bar
Restaurant
Exterior
Premium Room, 1 King Bed, Terrace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • Housekeeping

Explore the area

Map
Black Lion House, 45 Whitechapel Road, London, England, E11DU
  • Tower of London
    ‪13 min walk‬
  • Tower Bridge
    ‪19 min walk‬
  • The Shard
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Bathroom

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed with Sofa bed

  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

Premium Room, 1 King Bed, Terrace

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Single Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, City View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room, 2 Single Beds, City View

  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1 King Bed Balcony with Sofa

1 bedroom, hypo-allergenic bedding, in-room safe, desk

1 King Bed Balcony with Sofa

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hotel Saint

  • Free WiFi
  • Air conditioning
  • Gym
  • Laundry
4.6 out of 5, Wonderful, (1464)
The price is NZ$625
for 1 room
includes taxes & fees
3 Jul - 4 Jul
Hotel Saint

About the area

London

With a stay at Hyatt Place London City East in London (Shoreditch), you'll be steps from Brick Lane and 8 minutes by foot from Old Spitalfields Market. .This eco-certified hotel is 0.9 mi (1.5 km) from The Gherkin and 1 mi (1.7 km) from Tower of London.

What's nearby

  • Brick Lane - 3 min walk - 0.3 km
  • Tower of London - 13 min walk - 1.1 km
  • Tower Bridge - 19 min walk - 1.6 km
  • St. Paul's Cathedral - 4 min drive - 2.3 km
  • The Shard - 5 min drive - 3.0 km

Getting around

  • Aldgate East Station - 4 min walk
  • Fenchurch Street Station - 13 min walk
  • London City Airport (LCY) - 20 min drive

Restaurants

  • ‪Exmouth Coffee Company - ‬3 min walk
  • Zoom East Kitchen & Bar
  • ‪Efes - ‬2 min walk
  • ‪Grounded - ‬2 min walk
  • ‪Dulce Cafe - ‬3 min walk

About this property

Hyatt Place London City East

Eco-certified hotel with a 24-hour fitness center and a rooftop terrace
Hyatt Place London City East offers 280 air-conditioned accommodations with safes and hair dryers. 55-cm Smart televisions come with digital channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 280 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, hair dryers, and toothbrushes and toothpaste. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy a meal at Sotto Cucina & Bar or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Sotto Cucina & Bar - Onsite restaurant.
PocketSquare Skyline Bar - Onsite cocktail bar. Open select days.
The Market - Onsite coffee shop. Open 24 hours. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Filipino, French, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • PocketSquare Skyline Bar
  • Sotto Cucina & Bar
  • The Market

Things to do

  • 24-hour gym

Family friendly

  • Children's games
  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Area rugs in room
  • No lift
  • Tile flooring in room

More

  • 9 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-cm smart TV with digital channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12 per person
  • Pet fee: GBP 25 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Service fee: 5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place London City London
Hyatt Place London City East Hotel
Hyatt Place London City East London
Hyatt Place London City East Hotel London

Hyatt Place London City East Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 590 out of 997 reviews
Rating 8 - Good. 289 out of 997 reviews
Rating 6 - Okay. 81 out of 997 reviews
Rating 4 - Poor. 18 out of 997 reviews
Rating 2 - Terrible. 19 out of 997 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotels location in reference to the nearest tube stations. Aldgate East and big boy Whitechapel were right next to the hotel basically. The hotel was very clean. My room was clean except when one day the cleaning person skipped my room. Another sad negative is the area around the hotel, it wasn’t the cleanest and coolest sights ever.. Aside from that, really good and solid hotel with the best front desk staff I’ve seen.
Stayed 6 nights in Mar 2025

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Curtis

Stayed 1 night in Mar 2025

2/10 Terrible

Jeason

Disliked: Staff & service, property conditions & facilities, room comfort

Bad manners

Terrible reception on arrival. Not helpful at all!!!
Stayed 2 nights in Mar 2025

10/10 Excellent

Sam

Stayed 1 night in Mar 2025

10/10 Excellent

Julie

Stayed 1 night in Mar 2025

10/10 Excellent

Adem

Stayed 2 nights in Mar 2025

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lester

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Good location
Stayed 4 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will definitely return again

Good value warm rooms good firm beds lovely rooftop bar and restaurant very good
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Convenient; close to public transport. Interesting characters around the area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Neil

Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel. Near to Aldgate East tube. Modern. Room had coffee machine and a fridge. Impressive bathroom and shower. Staff polite and helpful. Breakfast was plentiful, with lots of options and well cooked hot food. Would definitely rebook.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

6/10 Okay

Amit

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Too noisy, very bad experience
Stayed 2 nights in Feb 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great London Hotel

I was visiting London for a one night stay with my disabled daughter. When we arrived to the hotel we were met by “ a very pleasant and happy “ member of the reception team called Yoyo who was superbly professional. She proceeded to offer us a free upgraded accessible room which was a terrific large room overlooking the high street and park views of London. The room had a wonderful walk-in large shower area within a big washroom and toilet area. The bed was extremely comfortable as well as a large settee bed. The room also had a nice gesture of supplying some free bottled water and a fridge to put it into. There were three lifts that can be used to the floor you require and a really good bar on the ninth floor with an outside seating area. The room was very clean and really pleasant to be in. The reception area also has a small cafe type area with very comfortable chairs and settees with plenty of cushions to choose from. The breakfast times had a choice of up to four hours to come down to the spacious dining room to enjoy a varied breakfast menu which consisted of fresh fruit, yogurts, cereals, pastries of all descriptions as well as many different selections of meat and cheeses. The orange and apple juice were very tasty and tasted as they should do. The cooked breakfast had a full range for a full English breakfast, all of which you could help yourself as well as a good fresh variety of breads. The drinks machines gave you every type of hot drink you could possibly want.
Stayed 1 night in Feb 2025

10/10 Excellent

Marc

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Extremely helpful staff. Very well-stocked buffet breakfast. Convenient to 2 tube stations, also not far from parliament, Big Ben, etc. Rooms are well-appointed and very up-to-date.
Stayed 2 nights in Feb 2025

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t pay £22 for breakfast

Great hotel for our need of the location. Clean, great service and fab roof top bar. Only complaint was the breakfast was cold! Tasted really good and fresh but needed to be kept hot! Don’t pay the £22 online! £10 offer when checking in!
Stayed 1 night in Feb 2025

8/10 Good

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel self check in asks for repeats of all the info in the booking. What is the point? Room was too hot and bacon and sausages too cold. Staff were excellent and hotel has good vibe. NCP car is dangerous and unsafe. My car and 2 others broken in to overnight. See Google reviews and stop recommending it.
Stayed 1 night in Feb 2025

8/10 Good

Nisheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

The hotel itself is in a great location, the room were spacious and well equipped with amenities. I didnt have much interaction with the front desk but the staff were friendly and polite and always greeted me when I entered the hotel. The rooms were clean but in need of some decorating there were some noticeable scuffs on the walls. Other then it was a pleasant stay there are numerous shops and restaurants nearby and the underground is a short walk away. They also provided some chocolates and water in the room which was pleasant suprise.
Stayed 2 nights in Feb 2025

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the staff member let us know our room would be upgraded to a room with bathrobes and slippers and some other stuff. It sounded great. But our room was just a regular room, which was fine. That is what we reserved. I pointed it out later to the same staff person, just to let her know that our room was just a regular room and she said that if we wanted those things we had to ask for them. Just weird and confusing. We got no VIP upgrades or the free wine or anything that we were supposed to get. That being said, it is a fine hotel. Clean. Neat area with easy access to buses and the Underground.
Stayed 3 nights in Feb 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joey

Liked: Cleanliness, amenities, property conditions & facilities
Great location, very close to Brick Lane, Shoreditch and the metro. Rooms were very clean and comfortable. Great staff.
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Easy kiosk check in. Breakfast was great.
Stayed 1 night in Feb 2025