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New Road Hotel

4.0 star property

Photo gallery for New Road Hotel

Warehouse X
Front of property
Yoga
Breakfast, lunch, dinner served; British cuisine
Loft, Hot Tub | Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar

Explore the area

View map
103-107 New Road, London, England, E1 1HJ
  • Place, East London Mosque
    ‪6 min walk‬
  • Place, Brick Lane
    ‪7 min walk‬
  • Place, Tower of London
    ‪17 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪87 min drive‬

Room options

View all photos for Warehouse K

Warehouse K

Warehouse K

8.6 out of 10
Excellent
(27 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Pocket Room

Pocket Room

Pocket Room

8.6 out of 10
Excellent
(14 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Warehouse X

Warehouse X

Warehouse X

9.0 out of 10
Wonderful
(6 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Loft, Terrace

Loft, Terrace

Loft, Terrace

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Warehouse Family

Warehouse Family

Warehouse Family

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Warehouse Twin

Warehouse Twin

Warehouse Twin

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Loft (Spa bath)

Loft (Spa bath)

Loft (Spa bath)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Loft, Hot Tub

Loft, Hot Tub | Terrace/patio

Loft, Hot Tub

9.0 out of 10
Wonderful
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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Exterior
The Tower Hotel, by Thistle
London City Centre
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  • Restaurant
  • Gym
  • Breakfast available
4.2 out of 5, Very good, 9,962 reviews
The price is NZ$286
includes taxes & fees
31 May - 1 June
The Tower Hotel, by Thistle

About the area

London

New Road Hotel is centrally located in London, a 4-minute walk from East London Mosque and 9 minutes by foot from Brick Lane. .This family-friendly hotel is 1.2 mi (1.9 km) from Tower of London and 2.8 mi (4.4 km) from ABBA Arena.

What's nearby

  • East London Mosque - 6 min walk - 0.5 km
  • Brick Lane - 7 min walk - 0.7 km
  • Financial District - 10 min walk - 0.9 km
  • Liverpool Street - 16 min walk - 1.4 km
  • Tower of London - 17 min walk - 1.5 km

Getting around

  • Whitechapel Underground Station - 4 min walk
  • Shadwell Station - 12 min walk
  • London City Airport (LCY) - 23 min drive

Restaurants

  • ‪Greggs - ‬3 min walk
  • ‪Tayyabs - ‬1 min walk
  • ‪Ambala - ‬1 min walk
  • ‪Good Samaritan - ‬2 min walk
  • ‪BEX COFFEE - ‬2 min walk

About this property

New Road Hotel

New Road Hotel offers 80 air-conditioned accommodations with safes and hair dryers. 49-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 80 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and an arcade/game room. This hotel also features a television in a common area, discounted use of a nearby fitness facility, and a banquet hall.
Satisfy your appetite with British cuisine at Mr White's Chophouse, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in London? This hotel has 431 square feet (40 square meters) of space consisting of conference space and 2 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Mr White's Chophouse - This restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Onsite venue #2 - This bar specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Cereal Grind Coffee Shop - This cocktail bar specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.95 for adults and GBP 16.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cereal Grind Coffee Shop
  • Mr White's Chophouse

Things to do

  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Library
  • TV in common areas

Family friendly

  • Arcade/game room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 431 square feet of conference space
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Champagne service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 40.0 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 16.95 for adults and GBP 16.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

New Road Hotel London
New Road London
New Road Hotel Hotel
New Road Hotel London
New Road Hotel Hotel London

New Road Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1008 reviews
Rating 8 - Good. 298 out of 1008 reviews
Rating 6 - Okay. 121 out of 1008 reviews
Rating 4 - Poor. 39 out of 1008 reviews
Rating 2 - Terrible. 36 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Andy

Stayed 1 night in Jan 2026

6/10 Okay

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, no frills but nice and good shower. Breakfast - had to go out and buy some elsewhere it was that bad
Stayed 1 night in Jan 2026

6/10 Okay

julia

Business traveller
Liked: Cleanliness, staff & service, amenities
Room is clean and freshly decorated. The main thing that could be improved is the lighting! The lighting in the bathroom is harsh, at an angle which is useless for looking in the mirror. The lighting in the bedroom is slightly better but still harsh.
Stayed 1 night in Jan 2026

10/10 Excellent

Ben

Stayed 2 nights in Jan 2026

8/10 Good

TOM

Stayed 1 night in Jan 2026

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Room was fine, balcony area a bit sad and type of material on outdoor seating made them unusable in winter months as always wet. Heating broken so several portable fans/heaters provided. Not the best way to be warm! Restaurant was very good, luggage store easy to use, staff generally helpful.
Stayed 2 nights in Jan 2026

2/10 Terrible

Marisa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Worst hotel experience I’ve had. I believe that they hire rude male staff as a requirement.
Stayed 3 nights in Jan 2026

8/10 Good

Clive

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have breakfast but menu looked good
Stayed 2 nights in Jan 2026

8/10 Good

Arun

Spot
Stayed 2 nights in Jan 2026

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities
Couldn't fault my stay, room was perfect for what I wanted. Nice big TV to watch the snooker and shower was powerful. Room was clean and tidy.
Stayed 1 night in Jan 2026

8/10 Good

Georgina

Stayed 1 night in Jan 2026

8/10 Good

SYED

Liked: Cleanliness, staff & service
Room was really nice & staff were friendly. However, would have given 5 stars, but for a few small amenties that were lacking.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, staff & service, amenities
This tucked away hotel was such an amazing experience. The staff were super amazing during my entire stay specifically Olena. The hotel is super clean and the bed is super comfortable and cozy. The showers are nice and clean. The hotel has nice touches that I never experienced in America that make it super cute. There is an ironing room on the 3rd floor which is brilliant and free coffee stations are located on each floor. The second floor has an amazing library/quiet room to work. The 4th floor has a gym and hot tub. The hotel is located within walking distance of the whitechapel train station. The hotel has a nice restaurant "Mr. White's English Coffee that we had a great dinner at. The staff were just as wonderful. A waitress "Nicoletti" not sure of spelling was super nice and cute and did an American accent as a girl named "Tiffany" hilarious. Full transparency, when I arrived at night, I was a little skeptical because it felt like the Bronz or Queens but the area is super safe and everyone was very nice. Its was about a 20 minute walk to Tower Bridge which is a must see. If you are a first time visitor, I would do the bus tours on the first day to get a feel of the areas. Borough Market and Camden Market are a must.
Stayed 4 nights in Jan 2026

8/10 Good

Marrit

Stayed 3 nights in Dec 2025

10/10 Excellent

Vikki

Stayed 2 nights in Dec 2025

2/10 Terrible

Rafik

Disliked: Cleanliness, amenities, property conditions & facilities
Verry bed
Stayed 1 night in Jan 2026

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities
The reception staff were incredibly welcoming, friendly and helpful. The restaurant was a pleasant environment for meals.
Stayed 1 night in Jan 2026

10/10 Excellent

Natalie

Stayed 5 nights in Dec 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very nice. Room was great and kept tidy. Recommended 👍
Stayed 3 nights in Dec 2025

10/10 Excellent

sarah

Stayed 1 night in Dec 2025

6/10 Okay

Helen

Stayed 1 night in Dec 2025

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities
Clean room , friendly reception staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities
Room and amenities were superb
View from roof terrace
Stayed 1 night in Dec 2025

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, amenities
I cannot express enough how much I hated my stay here. I have no idea how this place gets a 4+ star review or how it is considered a 4-star hotel. It is on a very loud and dirty street, no parking, loud restaurant and beyond poorly designed tiny rooms. The WORST part was the bathroom / shower. The shower is the bathroom with no barrier, so the entire bathroom is wet - ALL of it. I had standing water for 2 days from 1 shower. It doesn't dry because the light has to be on and it's glass enclosed. And they have the door key gives you power thing so the fan can't run while you are gone. There was mold everywhere. And to add insult, they don't even give you a bottle of water in your room. You have to buy it from a vending machine. For what they charge a night this should all be criminal. I've stayed at hostels with shared bathrooms that felt were nicer and felt safer than this hellhole.
Ridiculous all in one bathroom with no shower curtain
Mold
Mold
Stayed 2 nights in Dec 2025

10/10 Excellent

Warren

Stayed 1 night in Dec 2025