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Novotel London ExCeL

4.0 star property

Photo gallery for Novotel London ExCeL

Exterior
Terrace/patio
Exterior
Bar (on property)
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Parking available

Explore the area

View map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA
  • Place, ExCeL Exhibition Centre
    ‪1 min walk‬
  • Place, Royal Victoria Bridge
    ‪3 min walk‬
  • Place, IFS Cloud Royal Docks Station
    ‪6 min walk‬
  • Airport, London (LCY-London City)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(9 reviews)
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

Premium Room, 1 Queen Bed (Executive)

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(15 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(14 reviews)
  • 25 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior
ibis London Excel Docklands
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.3 out of 5, Excellent, 1,006 reviews
The price is NZ$172
includes taxes & fees
16 Feb - 17 Feb
ibis London Excel Docklands

About the area

London

With a stay at Novotel London ExCeL in London (Docklands), you'll be within a 5-minute walk of ExCeL Exhibition Centre and Royal Victoria Bridge. .This hotel is 0.2 mi (0.4 km) from IFS Cloud Royal Docks Station and 0.3 mi (0.6 km) from The Crystal.

What's nearby

  • ExCeL Exhibition Centre - 1 min walk - 0.2 km
  • Royal Victoria Bridge - 3 min walk - 0.3 km
  • IFS Cloud Royal Docks Station - 6 min walk - 0.5 km
  • Thames Barrier Park - 12 min walk - 1.1 km
  • O2 Arena - 5 min drive - 2.0 km

Getting around

  • West Ham Station - 6 min drive
  • Royal Victoria DLR Station - 6 min walk
  • London City Airport (LCY) - 13 min drive

Restaurants

  • ‪Subway - ‬6 min walk
  • ‪Costa Coffee - ‬4 min walk
  • ‪Sandwich & Co. - ‬3 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Water Front Quayside Cafe & Bar - ‬4 min walk

About this property

Novotel London ExCeL

Riverfront hotel with a restaurant connected to the convention center in London
Novotel London ExCeL offers 257 accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 257 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a sauna and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Stop by the hotel's restaurant, Upper Deck, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in London? This hotel has 4532 square feet (421 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
Upper Deck - This brasserie serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 25 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10 AM for a fee: GBP 18.10 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Upper Deck

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 4,532 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 18.10 per person
  • Self parking fee: GBP 25 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Excel London Novotel
Excel Novotel
Excel Novotel London
London Excel Novotel
London Novotel Excel
Novotel Excel
Novotel Excel Hotel
Novotel Excel Hotel London
Novotel Excel London
Novotel London Excel
Accor London Excel
Novotel London ExCeL England
Novotel London Excel Hotel London
Novotel London ExCeL Hotel
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Novotel London ExCeL Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1000 reviews
Rating 8 - Good. 258 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Atsuko

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very comfortable room. Breakfast place staff, Marco, is fabulous.
Stayed 1 night in Oct 2025

8/10 Good

Mick

Stayed 1 night in Oct 2025

6/10 Okay

Jade

Stayed 2 nights in Oct 2025

10/10 Excellent

Thanh Phuong Thi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 2 nights in Oct 2025

10/10 Excellent

Beverly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for event at the Excel. Comfortable accommodation. Would stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Cian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stall, Maryam was great
Stayed 1 night in Oct 2025

8/10 Good

Rachel

Stayed 1 night in Oct 2025

4/10 Poor

Mita

Disliked: Cleanliness, staff & service
Unfriendly reception team no real welcome on arrival, no information about breakfast, food & facilities so we didn’t bother using it. Room layout very odd with toilet separate with no sink? & shower/sink separate. Not the cleanest or friendliest team which makes a big difference! No one spoke to us at all Ok for an overnight stay for event at the O2 but will not return
Stayed 1 night in Oct 2025

8/10 Good

ENDRE

Stayed 2 nights in Oct 2025

6/10 Okay

Hakan

Stayed 7 nights in Oct 2025

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

JEANETTE, Sedona

Business traveller
Disliked: Staff & service, property conditions & facilities
Your staff was unavailable to me and Travelocity when booked to make changes to the reservation, as well as gave inaccurate advice about trains and other important details
Stayed 6 nights in Oct 2025

10/10 Excellent

Hetal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jiyun

Stayed 1 night in Oct 2025

6/10 Okay

Marie-Claire

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was OKish. I would've preferred to have a handwash in the toilet. Very unhygienic to use the toilet and then open the door to go wash hands in the bathroom. Not sure who designed that.
Stayed 1 night in Oct 2025

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t use Spa Excellent drinks range
Stayed 3 nights in Sep 2025

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Stayed 2 nights in Sep 2025

8/10 Good

Geoff, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Bedroom tired, grout around wash basin and shower missed by and black in places. Settee frayed badly. Breakfast choice excellent but cooked items only just ‘warm’.
Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy
Stayed 1 night in Sep 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Viv

Stayed 2 nights in Sep 2025

6/10 Okay

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good although check-in was quick with zero info about hotel. Breakfast was just ok, most things which should have been hot were lukewarm (sausage bacon egg beans) or actually cold (hash browns) which didn’t inspire confidence. It is right by Excel and Custom House station though so in that way it’s great.
Stayed 1 night in Sep 2025

8/10 Good

james

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
.
Stayed 4 nights in Sep 2025

8/10 Good

Patrick

Disliked: Staff & service
Window wouldn't close properly in the room so it was very noisy. Bar was understaffed and chaotic.
Stayed 1 night in Sep 2025