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ARK Canary Wharf

4.0 star property

Photo gallery for ARK Canary Wharf

Relax in a spacious lounge area with comfortable seating and lush greenery.
Panoramic city views from large windows, complemented by industrial-style lighting and lush greenery.
Relax in a cozy living area with a sofa and dining table for two, offering a city view.
Relax in a cozy semi- space with a comfortable seating area and dining table.
Relax by the pool surrounded by a checkered floor and lounge chairs.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
20 Crossharbour Plaza, London, England, E14 9YF
  • O2 Arena
    ‪5 min drive‬
  • ExCeL Exhibition Centre
    ‪7 min drive‬
  • Tower Bridge
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪52 min drive‬

Room options

View all photos for Studio

Cozy retreat with a comfortable bed, bedside table, and bookshelf.

Studio

  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio

Contemporary hotel room with a neatly made bed, bedside table, and abstract art above.

Premium Studio

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Basic Studio

  • Sleeps 2
  • 1 Double Bed

View all photos for One Bedroom Flat

Relax in a spacious room with a large bed, shelving, and a city view.

One Bedroom Flat

7.0 out of 10
Good
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Big Studio

Relax in a spacious room with a large bed, shelving, and a city view.

Big Studio

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Studio

Cozy retreat with a kitchenette, comfortable bed, and dining area.

Classic Studio

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Located in a vibrant urban area, the Novotel hotel features a striking modern design.

Novotel London Canary Wharf Hotel

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1010)
The price is NZ$384
for 1 room
includes taxes & fees
19 Aug - 20 Aug
Novotel London Canary Wharf Hotel

About the area

London

A stay at ARK Canary Wharf places you in the heart of London, within a 10-minute drive of ExCeL Exhibition Centre and Tower Bridge. .This hotel is 4 mi (6.5 km) from O2 Arena and 4.6 mi (7.5 km) from Greenwich Market.

What's nearby

  • O2 Arena - 5 min drive - 2.7 km
  • Cutty Sark - 7 min drive - 2.0 km
  • ExCeL Exhibition Centre - 7 min drive - 4.3 km
  • Tower Bridge - 11 min drive - 5.3 km
  • Piccadilly Circus - 19 min drive - 9.5 km

Getting around

  • Crossharbour DLR Station - 4 min walk
  • Limehouse Station - 6 min drive
  • London City Airport (LCY) - 12 min drive

Restaurants

  • ‪Pret a Manger - ‬2 min walk
  • ‪Byblos Harbour - ‬6 min walk
  • ‪Pret a Manger - ‬7 min walk
  • ‪Goodman Steakhouse - ‬7 min walk
  • ‪Cinnamon Restaurant and Bar - ‬8 min walk

About this property

ARK Canary Wharf

Hotel with an indoor pool, near Cutty Sark
ARK Canary Wharf offers 151 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature memory foam mattresses. Accommodations at this 4-star hotel have kitchenettes with refrigerators, stovetops, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 151 guestrooms, featuring kitchenettes with refrigerators and stovetops. Your room comes with a memory foam bed. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided weekly.
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a communal living room.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Full breakfasts are served on weekdays from 7:30 AM to 1:00 PM and on weekends from 8:30 AM to 1:00 PM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 1:00 PM and on weekends between 8:30 AM and 1:00 PM.
Another Brother - This café serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 1:00 PM on weekdays and 8:30 AM to 1:00 PM on weekends; GBP 7.50 to 20 per person
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Another Brother

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 20 floors
  • Built in 2019
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Refrigerator

More

  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 7.50 to 20 per person
  • Self parking fee: GBP 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

We should mention

Children 18 years old and younger are not permitted at this property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

ARK Canary Wharf Hotel
ARK Canary Wharf London
ARK Canary Wharf Hotel London

ARK Canary Wharf Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 581 out of 1382 reviews
Rating 8 - Good. 314 out of 1382 reviews
Rating 6 - Okay. 184 out of 1382 reviews
Rating 4 - Poor. 132 out of 1382 reviews
Rating 2 - Terrible. 171 out of 1382 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

lisa

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room is small room has microwave stove etc but. No cutlery no knife fork utensils nothing no plates no pots Sauna and stew room was not working properly everyone was complaining it was not hot hugely disappointed
Stayed 1 night in May 2025

2/10 Terrible

Christopher

Stayed 1 night in May 2025

2/10 Terrible

Abbie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
On the evening of 3rd May, at approximately 9:20pm, we contacted reception to request additional towels after using the pool facilities. To our surprise, the staff member who answered the phone after attempting to phone through 8 times initially denied our request and only relented after we explained in detail why we needed more towels. This interaction was unnecessarily difficult and made us feel uncomfortable, as basic amenities like fresh towels should be readily available to guests without justification. In addition, we also requested an extra duvet, which was flatly refused by the same staff member. He stated, in a dismissive and rude tone, that Ark is “a co-living space and not a hotel.” Despite the property being advertised as a hotel. Regardless of the model of your accommodation, courtesy and reasonable guest support should be a priority. The manner in which we were spoken to was unacceptable and unprofessional. Prior to calling, we attempted to contact Ark via the advertised messaging system but received no response, leaving us with no option but to call. The lack of timely communication and the unfriendly attitude we encountered significantly impacted our experience. We were placed in a room opposite the lift and could hear it all night. We requested to be moved and this was also denied. The room came with a kitchenette but absolutely no cooking utensils, we had to request them and when they arrived they were dirty. Would not stay again or recommend.
Stayed 2 nights in May 2025

4/10 Poor

Danielle

Business traveller
Disliked: Property conditions & facilities, room comfort
Shower door fell off asked to repair but didn’t. No aircon and was done damp but good value for money in London
Stayed 2 nights in Apr 2025

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Rajneet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service

Cheap but not chearful

OK hotel pool was really nice though quiet clean. Staff seem under pressure n pissed off. Could not get in to my room entrance card failed was told someone would let me in no body came, it was the same situation for others as well. Its ok for 1 night only. But id rather go somewhere else to be honest
Stayed 1 night in Apr 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness
Disliked: Staff & service

Fine but compact place with long check-in process

This place was good but the check-in procedure was long, complex, frustrating and slow. I cannot understand why it took so long, but it was probably half an hour that we were standing there while the staff member entered our details on her computer slowly, repeatedly and laboriously. When I asked her about a parking space I had previously requested (3 times, by phone and email) she told me somewhat abruptly that no permits were available. I asked whether she could check, explained that I'd called and emailed requesting a space, she told me dismissively that no further spaces were free. I dug out the email I'd received from them saying that a space was reserved for me, and she then inspected it and went away, coming back with the permit for me, without explanation or apology. The room was small but contained a double bed, a wardrobe, a desk/table, a kettle, a fridge freezer, a kitchen sink, a microwave and a tiny bathroom. I wouldn't recommend the space for a couple, a larger or pregnant person - the shower was too small for me to stretch my elbows out across the diagonal, nevermind my arms! The facilities were good - having a swim in the 20th floor at 9pm was great. The jacuzzi was lovely, though the sauna and steam room were not hot enough for my liking. The lack of AC and the window not staying open was annoying - I had to jam it open with a container from the kitchen which had contained teabags. All in all an interesting stay - we might return given cost was low!
Stayed 1 night in Apr 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms a little small and no utensils to make your own food. But overall did the job
Stayed 1 night in Apr 2025

2/10 Terrible

Kristian

Disliked: Property conditions & facilities
Personally wouldn’t book again. Had to complain several times for just basics. Friendly staff & shower water pressure is its highlights. Can see why they don’t photo the shower rooms.
Stayed 2 nights in Apr 2025

10/10 Excellent

GAMZE

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, with a great pool at the top. Parking is an added plus, as you would expect for the price the rooms are fairly small but I try to stay here every time i am in London
Stayed 2 nights in Apr 2025

2/10 Terrible

Alyssa

Stayed 3 nights in Apr 2025

8/10 Good

Paul

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Maisie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We noticed a big change in cleanliness standards since the change from the collective to the ark. Still a nice place to stay and the pool is fantastic but did not feel quite as luxurious.
Stayed 1 night in Apr 2025

10/10 Excellent

Lisa, Tiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay, Mohammed greeted us so kindly upon our arrival, the property was situated in a perfect location for commuting to the city, but had a suburban feel (great running), and the building itself is so nicely designed. Thanks for a great stay!
Stayed 8 nights in Apr 2025

8/10 Good

Ellie

Liked: Cleanliness, property conditions & facilities
Was ok staff were abit rude
Stayed 1 night in Apr 2025

6/10 Okay

Lynne

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay overall was a great experience. Just disappointed that we had to wait a long time for our room when we were going to a concert and needed to get ready and go for food before this
Stayed 1 night in Apr 2025

2/10 Terrible

Shaun

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Canary Wharf Hotel

Great value hotel with excellent gym, pool and breakfast facilities
Stayed 2 nights in Apr 2025

8/10 Good

Pratik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Godsent

Stayed 1 night in Apr 2025

10/10 Excellent

malachi

Stayed 1 night in Mar 2025

6/10 Okay

Berfin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025