2/10 Terrible
PAUL
Travelled with partner
31 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Ibis Styles Portland Manchester from 24th-26th January 2025 with my partner to celebrate her birthday, and unfortunately, our experience did not meet expectations.
Before our arrival, we were informed via message that the parking discounts and availability we had initially been offered were no longer applicable. This last-minute change caused significant inconvenience, additional cost, and unnecessary stress to the start of our stay.
Additionally, the room itself was disappointing. The bed was extremely uncomfortable, old, and hard, leading us to purchase our own duvet, duvet covers, and pillows to improve the quality of sleep. The provided bedding was inadequate, with only one flattened pillow each and a thin duvet. We asked for extra bedding but were told only one pillow could be provided.
The bathroom was not properly cleaned, with hairs left in the shower, which was very disappointing. Furthermore, the room was listed as having a sofa, but instead, there was just a small footstool, which did not meet our expectations.
Overall, the lack of attention to detail, poor comfort, and changes to advertised services made for an unpleasant stay. I would not recommend this hotel, as it did not offer the level of service or quality promised.
PAUL
Stayed 2 nights in Jan 2025