See all properties
Save

Grey Street Hotel

3.5 star property

Photo gallery for Grey Street Hotel

Exterior
Full breakfast on weekends (GBP 15 per person)
Junior Suite
Lobby sitting area
Couples treatment room(s), body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Place, Castle Keep
    ‪3 min walk‬
  • Place, St. James' Park
    ‪9 min walk‬
  • Place, Quayside
    ‪10 min walk‬
  • Airport, Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(48 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(11 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.4 out of 10
Very good
(15 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Front of property
County Hotel & County Aparthotel Newcastle
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
4.3 out of 5, Excellent, 1,102 reviews
County Hotel & County Aparthotel Newcastle

About the area

Newcastle-upon-Tyne

Grey Street Hotel is centrally located in Newcastle-upon-Tyne, a 3-minute walk from Castle Keep and 7 minutes by foot from Tyne Bridge. .This spa hotel is 0.7 mi (1.1 km) from Quayside and 1.2 mi (1.9 km) from BALTIC Centre for Contemporary Art.

What's nearby

  • Castle Keep - 3 min walk - 0.3 km
  • Chinatown - 7 min walk - 0.7 km
  • St. James' Park - 9 min walk - 0.8 km
  • Quayside - 10 min walk - 0.9 km
  • Gateshead Millennium Bridge - 12 min walk - 1.0 km

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Alvinos Bar - ‬3 min walk
  • ‪Revolución de Cuba - ‬2 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Fitzgeralds - ‬1 min walk
  • ‪Barluga - ‬1 min walk

About this property

Grey Street Hotel

Hotel with a full-service spa, 3-minute walk to Castle Keep
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Make yourself at home in one of the 49 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekends.
Monument Bar - Onsite lobby lounge.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Reviews

Grey Street Hotel Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 646 out of 1009 reviews
Rating 8 - Good. 253 out of 1009 reviews
Rating 6 - Okay. 76 out of 1009 reviews
Rating 4 - Poor. 26 out of 1009 reviews
Rating 2 - Terrible. 8 out of 1009 reviews

Reviews

10/10 Excellent

william, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel. Excellent breakfast. Good location. Comfortable bed.
Stayed 2 nights in Jul 2025

4/10 Poor

Robert

Disliked: Property conditions & facilities, room comfort

Gone downhill

As I have stayed at this property many times , I took the option of booking a suite, big mistake only one window which was obscure glass so no daylight, a tiny shower which requires urgent updating, several other minor maintenance issues like a blocked sink etc. Worst of all was the full flight of stairs to get to the bathroom. Also was asked to pay £20 for an early check-in as we arrived at 1.30pm and would have to wait till 3pm to avoid this even though the room was available.
Stayed 2 nights in Aug 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, room comfort

Beautiful little hidden gem!!!

Great room .... lovely breakfast and close to surrounding shops and bars 😁
Stayed 1 night in Jul 2025

10/10 Excellent

Trish, Wigan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy location for the train station, the quayside and the city shopping centre. Great cafes nearby especially cafe Andaluz. Bed was a bit lumpy but room was lovely and quiet.
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Expensive for how low in quality it was. Breakfast was terrible
Stayed 2 nights in Jul 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's central with easy access to work and station.
Stayed 1 night in Jul 2025

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely staff and great room in the perfect location.
Stayed 1 night in Jun 2025

10/10 Excellent

LINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great practical hotel lovely room we have stayed before & will come again
Stayed 2 nights in Jul 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

First time in Newcastle and this hotel was perfect, it doesn’t offer dinner but that is fine,as there are so many great restaurants very near by just 1 minute walk .We stayed in the Armstrong suite the room was a bit dark with a small window to the back of the building.It was not a problem for us ,as it was very well presented with some lovely touches. White company toiletries and spotlessly clean.From the staff on the front desk to breakfast, cleaning they were all so attentive and polite. We will definitely use this hotel again
Stayed 2 nights in Jul 2025

10/10 Excellent

Sean

Stayed 2 nights in Jul 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities

GREY STREET HOTEL

Great location 5 minutes walking distance from the train station, surrounded by bars restaurants and shops perfect. Great breakfast would book again but probably go for a bigger room.
Stayed 2 nights in Jul 2025

10/10 Excellent

Herbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic Central Hotel in Newcastle-upon-Tyne

2 night stay with son and grandson. Good hotel with great location and in historic building.
Stayed 2 nights in Jul 2025

10/10 Excellent

Georgia

Stayed 1 night in Jul 2025

8/10 Good

Marc

Liked: Cleanliness, room comfort

Wee weekend away

Nice hotel great location stayed in a junior sweet which was nice maybe needs furniture upgraded the bathroom and shower was really nice great shower. But did have slight issue with drain trap not being cleaned and water not getting away. The location is a bit noisy but it’s right in centre near plenty bars
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous hotel

Had a really lovely stay at the Grey Hotel, staff were super friendly, breakfast was amazing & the location is perfect!
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Susan Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent city centre hotel

Very friendly staff who went out of their way to help us enjoy our stay in Newcastle and find somewhere to eat/drink late at night
Stayed 1 night in Jul 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Helen

Travelled with group
Liked: Room comfort
Disliked: Cleanliness

Disappointing than usual.

This is one of my favourite hotels to stay in, but sadly this stay has me questioning whether I'll stay again. we were unable to check in at 3pm when we should've because the room still wasnt ready. We were due straight out, but couldn't check in for around 40 mins. We missed a chunck of the event. I had to sleep ontop of the quilt as there were several yellow stains on the bed sheets.
Stayed 1 night in Jul 2025

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Double room was very small, distinct smell of drains and very very dusty. Reception staff were not particularly helpful e.g. cartons of water in room on first day of stay (as stated) however not provided on subsequent days - when requested were told it was chargeable …we’d get one if we checked out and checked back in again!! On the positive, the staff serving breakfast was very friendly and helpful and the breakfast was lovely.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025