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Grey Street Hotel

3.5 star property

Photo gallery for Grey Street Hotel

Exterior
Lobby sitting area
Junior Suite
Full breakfast on weekends (GBP 15 per person)
Couples treatment room(s), body treatments, hot stone massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Air conditioning
  • Bar
  • 24/7 front desk

Explore the area

View map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • St. James' Park
    ‪9 min walk‬
  • Quayside
    ‪10 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(10 reviews)
  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(14 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(12 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

8.8 out of 10
Excellent
(15 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(44 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Newcastle-upon-Tyne

Grey Street Hotel is centrally located in Newcastle-upon-Tyne, a 3-minute walk from Castle Keep and 7 minutes by foot from Tyne Bridge. .This eco-certified hotel is 0.7 mi (1.1 km) from Quayside and 1.2 mi (1.9 km) from BALTIC Centre for Contemporary Art.

What's nearby

  • Castle Keep - 3 min walk - 0.3 km
  • Chinatown - 7 min walk - 0.7 km
  • St. James' Park - 9 min walk - 0.8 km
  • Quayside - 10 min walk - 0.9 km
  • Gateshead Millennium Bridge - 12 min walk - 1.0 km

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle Intl. Airport (NCL) - 14 min drive

Restaurants

  • ‪Fitzgeralds - ‬1 min walk
  • ‪Flares - ‬1 min walk
  • ‪Barluga - ‬1 min walk
  • ‪Café Mercy - ‬1 min walk
  • ‪Pizza Punks - ‬1 min walk

About this property

Grey Street Hotel

Eco-certified hotel with a full-service spa and a 24-hour front desk
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open select days.
Make yourself at home in one of the 49 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Full breakfasts are available for a surcharge between 8:00 AM and 10:30 AM on weekends.
Monument Bar - Onsite lobby lounge.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 24 and December 26.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 35.0 per night

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15 for adults and GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1010 reviews
Rating 8 - Good. 254 out of 1010 reviews
Rating 6 - Okay. 78 out of 1010 reviews
Rating 4 - Poor. 28 out of 1010 reviews
Rating 2 - Terrible. 9 out of 1010 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Corrin

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location. Nice rooms with spotless bathroom. Could do with plug points near bed. Really good breakfasts.
Stayed 2 nights in Jun 2025

8/10 Good

Gillian

Stayed 1 night in Jun 2025

10/10 Excellent

Audra

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Stayed 1 night in Jun 2025

6/10 Okay

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel overall is nice. However disappointing that the rooms don’t have a fridge. Also disappointing that there was not a fan in the room or available from reception. Staff are very nice and the bed is comfortable and rooms are nice.
Stayed 2 nights in Jun 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for two nights in a double room. Positives were that the reception staff were friendly and the check in was easy. Room was comfortable, clean and bathroom spacious. Noise was minimal as we were facing the back of the hotel. Negatives were the double bed was quite small and there was no fridge in the room. Overall a nice and comfortable hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Caroline

Travelled with family
Disliked: Property conditions & facilities, room comfort

Ok for a night but wouldn’t recommend for longer

Bathroom was very tired, big dip in the floor. Shower was miniscule. Not king size beds which was also disappointing.
Stayed 1 night in Jun 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel good location

The room was well presented and spacious. Stayed in junior suite. Only issue was air con. It was very hot in room.
Stayed 1 night in Jun 2025

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word - Perfect! Great rooms & cooked to order breakfast. We’ll definitely be back!
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight stay for Sam Fender show

Overnight stay for sam fender concert. Central location, lovely room, friendly check in. No issues at all.
Stayed 1 night in Jun 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very pleasant stay - friendly staff, nice clean room, great location.
Stayed 1 night in Jun 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, great location and friendly staff. Fast check out too, will definitely stay again!
Stayed 2 nights in Jun 2025

10/10 Excellent

James

Stayed 2 nights in Jun 2025

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a little small to fit a travel cot in for our daughter. We had to move furniture around. Otherwise, cant fault the hotel and was impressed with breakfast.
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Denise

Friendly and happy to help
Stayed 1 night in Jun 2025

10/10 Excellent

Manoggnya Reddy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Niamh

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bit scabby in the room. Very old and tatty bathroom door, furniture, bathroom was a bit dingy. The bed was comfy and pillows were lovely. Just needs re vamping a bit
Stayed 1 night in May 2025

8/10 Good

Cieran

Stayed 1 night in May 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was really pleasantly surprised by this charming, city-centre hotel. I have stayed in a number of hotels around Newcastle and this one is my new favourite. My room at the back of the hotel was incredibly quiet and comfortable and the staff were really great.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Average

This certainly is the Grey hotel. Everything is grey. The hotel is average and the room was a little dated and could have done with a good clean. No ability to open the outside window and it felt a bit stifling at times. I will say the staff are lovely and the breakfast was lovely. Nice to see a breakfast cooked to order. The location is good.
Stayed 1 night in May 2025

8/10 Good

Carolyn

Stayed 1 night in May 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025