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The Heritage Hotel

3.0 star property

Photo gallery for The Heritage Hotel

Breakfast, lunch, dinner served; beach views
Terrace/patio
Property grounds
Superior Double Room
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

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The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY
  • Place, Torre Abbey Sands
    ‪1 min walk‬
  • Place, Princess Theatre
    ‪5 min walk‬
  • Place, Torre Abbey
    ‪8 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪37 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.6 out of 10
Excellent
(22 reviews)
  • Beach view
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sea view
  • 5 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sea view
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sea view
  • 16 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Beach
Abbey Sands Hotel
  • Pet-friendly
  • Free Wi-Fi
  • Breakfast available
  • Parking available
4.2 out of 5, Very good, 889 reviews
The price is NZ$110
includes taxes & fees
8 Feb - 9 Feb
Abbey Sands Hotel

About the area

Torquay

With a stay at The Heritage Hotel in Torquay (Torquay City Centre), you'll be within a 10-minute walk of Princess Theatre and Torquay Marina. .This beach hotel is 11.9 mi (19.1 km) from Dartmoor National Park and 0.4 mi (0.6 km) from Torre Abbey Sands.

What's nearby

  • Torre Abbey Sands - 1 min walk - 0.2 km
  • Princess Theatre - 5 min walk - 0.4 km
  • Torquay Marina - 5 min walk - 0.4 km
  • Riviera International Conference Centre - 6 min walk - 0.6 km
  • Torre Abbey - 8 min walk - 0.7 km

Getting around

  • Torquay Station - 10 min walk
  • Exeter (EXT-Exeter Intl.) - 38 min drive

Restaurants

  • ‪Brody's Breakfast Bistro - ‬8 min walk
  • ‪Kalipso Coffee Company - ‬12 min walk
  • ‪TQ Beerworks - ‬1 min walk
  • ‪Pier Point - ‬6 min walk
  • ‪McDonald's - ‬8 min walk

About this property

The Heritage Hotel

Beachfront, with indoor pool
The Heritage Hotel offers 24 accommodations with coffee/tea makers and hair dryers. 20-inch flat-screen televisions come with premium cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 24 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy recreation amenities such as an indoor pool or take in the view from a terrace. This hotel also features complimentary wireless internet access, an arcade/game room, and a television in a common area.
Grab a bite to eat at Appleby's, a beachfront restaurant which features a bar/lounge and an ocean view. You can also stay in and take advantage of the room service. A complimentary cooked-to-order breakfast is served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 10:00 AM.
The front desk is staffed during limited hours. Free self parking is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:00 AM.
Appleby's - This beachfront restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Appleby's

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room cot
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 AM

Property is also known as

Heritage Hotel Torquay
Heritage Torquay
The Heritage Hotel Torquay, Devon
The Heritage Hotel Hotel
The Heritage Hotel Torquay
The Heritage Hotel Hotel Torquay

The Heritage Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 273 reviews
Rating 8 - Good. 93 out of 273 reviews
Rating 6 - Okay. 38 out of 273 reviews
Rating 4 - Poor. 19 out of 273 reviews
Rating 2 - Terrible. 9 out of 273 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Large room with sea view. Staff friendly and attentive.
Stayed 6 nights in Oct 2025

10/10 Excellent

Graham

Stayed 1 night in Oct 2025

4/10 Poor

Carolyn

Travelled with group
Disliked: Property conditions & facilities
Room number 4 had an awful view of the car park and felt like you were in a goldfish bowl. If you closed the curtains the lighting was too dim to see anything. The floorboards above creaked all night until 3am then I could hear snoring and talking and toilet flushing as if I was in the same room with them! I had no sleep at all. Shouting started about 2am and to be honest I felt shaky and couldn’t sleep. I was alone so I found it intimidating. The shower tray wouldn’t drain away. The tv blocked the mirror. The bed squeaks everytime you move. The whole room is in need of a refurb, The location is quite good and the breakfast was nice. I’d never go back there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

4/10 Poor

Claire

Travelled with partner
The room was dirty, carpet & an extremely smelly blanket especially, a very make shift feeling about the room, with a very old window that would not close.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beryl

Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady
Stayed 7 nights in Oct 2025

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very last minute booking but did not disappoint. Beautiful room very spacious overlooking the bay. Plenty of coffee facilities and mini toiletries . Comfortable bed and excellent location, value for money with included breakfast
Stayed 1 night in Oct 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service
En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.
Stayed 3 nights in Aug 2025

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

6/10 Okay

Sonya

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.
Stayed 1 night in Aug 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and bar nice views from bar over Torquay beach, breakfast was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Mason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rodger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and nice staff
Stayed 7 nights in Aug 2025

8/10 Good

Jaswant

Travelled with family
Liked: Cleanliness, property conditions & facilities

Stay in torquay

Double Bed sinking in the middle. Had a family room with 2 double and a single. Room was spaces and big, very lean, room cleaning also verry good.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service - Fab Location

Check in was quick and easy. Room was sooooo hot due to all glass fronted room which had been in direct sunlight all day with the curtains open. Asked for another room which was provided without fuss. 5 min walk (max) to beach & bars, harbour & marina about 10 mins away.
Stayed 1 night in Jul 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service

Worth the money.

Easy to find just up from the beach 10 walk into town, good carpark and free if you manage to get a spot. Great food and nice bar.
Stayed 1 night in Jul 2025

6/10 Okay

Jerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room requires refurbishment and the car park is a bit difficult to park in when nearly full. Other than that the staff were good, friendly and helpful. The hotel itself is well placed for both scenic walks and walks into Torquay.
Stayed 1 night in Jul 2025

8/10 Good

Olly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb!

Excellent location and free car park and breakfast was a bonus
Stayed 1 night in Jul 2025

4/10 Poor

Sharon

Disliked: Cleanliness
On arrivakb
Stayed 1 night in Jul 2025