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The Surrey Hotel

4.0 star property

Photo gallery for The Surrey Hotel

Indoor pool
Bar (on property)
Breakfast, lunch and dinner served
Bar (on property)
Property entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

View map
465 Great North Road, Grey Lynn, Auckland, 1021
  • Place, Western Springs Stadium
    ‪14 min walk‬
  • Place, Eden Park
    ‪15 min walk‬
  • Place, Queen Street Shopping District
    ‪3 min drive‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area

Standard Apartment, 1 Bedroom, Garden View

  • 40 sq m
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road)

Motel Studio (located across the road)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Auckland

With a stay at The Surrey Hotel in Auckland (Grey Lynn), you'll be within a 5-minute drive of Eden Park and Auckland Zoo. .This hotel is 2.3 mi (3.6 km) from Sky Tower and 2.7 mi (4.4 km) from Auckland Ferry Terminal.

What's nearby

  • Western Springs Stadium - 14 min walk - 1.3 km
  • Eden Park - 15 min walk - 1.3 km
  • Karangahape Road - 2 min drive - 2.2 km
  • University of Auckland - 3 min drive - 3.3 km
  • Queen Street Shopping District - 3 min drive - 2.9 km

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 25 min drive

Restaurants

  • ‪Heritage Cuisine Of India - ‬20 min walk
  • ‪Thaiger - ‬5 min walk
  • ‪Caltex - ‬6 min walk
  • ‪Ada - ‬3 min walk
  • ‪Ciao Belli Pasta And Pizza - ‬20 min walk

About this property

The Surrey Hotel

Suburban hotel with a 24-hour front desk and an indoor pool
The Surrey Hotel offers 83 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. Additional amenities at this Edwardian hotel include complimentary wireless internet access, concierge services, and a reception hall.
You can enjoy a meal at The Surrey Pub serving the guests of The Surrey Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Auckland? This hotel has 3229 square feet (300 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
The Surrey Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 235 out of 984 reviews
Rating 8 - Good. 426 out of 984 reviews
Rating 6 - Okay. 217 out of 984 reviews
Rating 4 - Poor. 77 out of 984 reviews
Rating 2 - Terrible. 29 out of 984 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price, clean
Stayed 1 night in Sep 2025

8/10 Good

Philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised, very comfortable room, great location, will use again
Stayed 1 night in Sep 2025

8/10 Good

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was good.
Stayed 1 night in Sep 2025

8/10 Good

Rachel, Whangarei

Liked: Cleanliness, staff & service, property conditions & facilities
Good place tonstay overnight. The pool hours are limited; 10am-7pm. No early morning swim or after dinner swim. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean & tidy, walking distance to many shops & cafes. Off street parking great too.
Stayed 3 nights in Jul 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, pool and close to shops
Stayed 1 night in Jul 2025

10/10 Excellent

Linda, Palmerston North

Stayed 2 nights in Jul 2025

10/10 Excellent

Carmen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service - super helpful! Lovely room, would stay here again 100%
Stayed 2 nights in Jun 2025

8/10 Good

Shelly D.

Stayed 12 nights in Jul 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids always enjoy the pool
Stayed 1 night in May 2025

8/10 Good

Vikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel because of the location, amenities and the rooms are good. It has a cozy British pub feeling restaurant and a pool. It is convenient to town without being too close. I have enjoyed staying here for years.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bring Your Baby!

Mahara and the team are friendly, professional and so welcoming! This is our second stay and we absolutely recommend it for families with babies. Peaceful and quiet at night, too.
Stayed 2 nights in Mar 2025

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay at this establishment. Would definitely stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Anishea

Travelled with group
Great service from staff, clean facilities, good food.
Stayed 1 night in Mar 2025

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Friendly Hospitality

Stayed 2 nights in Mar 2025

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Francis

Disliked: Cleanliness
Water kettle got molds and the curtains
Stayed 2 nights in Feb 2025

10/10 Excellent

Rod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location

Great spot suited us perfectly
Stayed 1 night in Feb 2025

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

Tanveerul

Travelled with family
Liked: Cleanliness, staff & service
Pool wasnt properly heated
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just felt very comfortable here The only thing I wish was there was a microwave in the room Staff were always very helpful
Stayed 5 nights in Dec 2024

10/10 Excellent

Tony

Liked: Staff & service
Great place for the price
Stayed 1 night in Dec 2024