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The Surrey Hotel

4.0 star property

Photo gallery for The Surrey Hotel

Bar (on property)
Property entrance
Bar (on property)
Breakfast, lunch and dinner served
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
465 Great North Road, Grey Lynn, Auckland, 1021
  • Place, Western Springs Stadium
    ‪14 min walk‬
  • Place, Eden Park
    ‪15 min walk‬
  • Place, Karangahape Road
    ‪2 min drive‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area

Standard Apartment, 1 Bedroom, Garden View

  • Garden view
  • 40 sq m
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road)

Motel Studio (located across the road)

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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  • Air-conditioning
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4.0 out of 5, Very good, 801 reviews
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includes taxes & fees
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About the area

Auckland

With a stay at The Surrey Hotel in Auckland (Grey Lynn), you'll be within a 5-minute drive of Eden Park and Auckland Zoo. .This hotel is 2.3 mi (3.6 km) from Sky Tower and 2 mi (3.2 km) from Mount Eden.

What's nearby

  • Western Springs Stadium - 14 min walk - 1.3 km
  • Eden Park - 15 min walk - 1.3 km
  • Karangahape Road - 2 min drive - 2.2 km
  • Queen Street Shopping District - 3 min drive - 2.9 km
  • Auckland Zoo - 3 min drive - 2.5 km

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 25 min drive

Restaurants

  • ‪The Portland Public House - ‬18 min walk
  • ‪Heritage Cuisine Of India - ‬20 min walk
  • ‪Ada - ‬3 min walk
  • ‪Holy Hop - ‬2 min drive
  • ‪Thaiger - ‬5 min walk

About this property

The Surrey Hotel

The Surrey Hotel offers 83 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. Additional amenities at this Edwardian hotel include complimentary wireless internet access, concierge services, and a reception hall.
You can enjoy a meal at The Surrey Pub serving the guests of The Surrey Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Auckland? This hotel has 3229 square feet (300 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
The Surrey Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland
Surrey Hotel Auckland
Surrey Hotel Auckland
Surrey Auckland
Hotel The Surrey Hotel Auckland
Auckland The Surrey Hotel Hotel
The Surrey Hotel Auckland
Hotel The Surrey Hotel
Surrey Hotel
Surrey
New Zealand
Quality Inn Auckland
Auckland Quality Inn
The Surrey Hotel Hotel
The Surrey Hotel Auckland
The Surrey Hotel Hotel Auckland

The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 247 out of 1002 reviews
Rating 8 - Good. 429 out of 1002 reviews
Rating 6 - Okay. 218 out of 1002 reviews
Rating 4 - Poor. 78 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms. Plenty of tea and coffee but was hot and couldn’t get the cooling fan to work. Found a big white tail spider in the bed. Staff were very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay clean, good at the pub was great
Stayed 2 nights in Dec 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service
I stay here often as I like it. The staff are always courteous and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Staff were all very friendly and helpful. Great food. Would definitely stay again.
Stayed 1 night in Nov 2025

8/10 Good

Yoko

Stayed 4 nights in Nov 2025

8/10 Good

Stephen D

Liked: Cleanliness, amenities
The stay was short, but the reception was good and the room spacious. The aircon was dated, as was the bathroom, hence the four stars. Other than that, no complaints.
Stayed 1 night in Nov 2025

8/10 Good

Allira

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is older and quirky but the rooms are comfortable and clean. Unfortunately the people in the room before us smoked in the room, selfish!! So it reeked but that’s not the fault of the hotel and they were very apologetic. Couldn’t change rooms because everywhere was booked (Metallica!!) but with the help of a little fan thing and leaving the door open we got rid of the smell eventually. Staff were all lovely and super friendly. There was a shuttle that took us to Eden Park for Metallica at no extra cost which was awesome. Walk back in the rain was manageable especially after a few drinks haha. Would definitely stay again if we need to go to an event at Eden Park.
Stayed 1 night in Nov 2025

8/10 Good

Stacy, Palmerston North

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Sayan

Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not bring a pet.shops were okay, nice spots to eat
Stayed 3 nights in Oct 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, left early, so only contact was with receptionist who was very pleasant and efficient. Up to same good standard as on previous visit. Thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Stayed 1 night in Sep 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for us and the bus to the rugby was amazing - thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hinarangi

Stayed 3 nights in Sep 2025

6/10 Okay

Steve

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Hongwei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receipt service nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Renz Wilhelm

Stayed 1 night in Sep 2025

8/10 Good

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi i liked the Staff friendly and helpful i lost my phone and they where great shame about the noisy roadworks
Stayed 2 nights in Sep 2025

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price, clean
Stayed 1 night in Sep 2025

8/10 Good

Philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised, very comfortable room, great location, will use again
Stayed 1 night in Sep 2025

8/10 Good

Daphne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room was good.
Stayed 1 night in Sep 2025

8/10 Good

Rachel, Whangarei

Liked: Cleanliness, staff & service, property conditions & facilities
Good place tonstay overnight. The pool hours are limited; 10am-7pm. No early morning swim or after dinner swim. Friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean & tidy, walking distance to many shops & cafes. Off street parking great too.
Stayed 3 nights in Jul 2025