6/10 Okay
Larenzo B.
14 Jul 2025
Disliked: Cleanliness
Disappointing Stay Due to Cleanliness and Communication Issues
While we looked forward to our stay in Maui, our experience with this rental property was unfortunately marred by significant cleanliness issues and poor communication from the management company.To be fair, some of the most important surfaces were clean upon our arrival. The bedding was fresh, the bed itself was comfortable, and the bathroom floors and toilet were clean. The kitchen countertops were also wiped down.However, beyond these initial surfaces, the lack of deep cleaning was apparent and unsettling. In the bathroom, the fan vent was caked with thick dust, and the shower fixture had a very visible layer of mineral buildup. On the vanity, a fake flower scent diffuser was coated in dust and tangled with hair. The kitchen was no better; the container of utensils (tongs, spatulas, etc.) next to the stove was greasy and dusty, as was the side of the refrigerator.Our discomfort was amplified on the first day when we discovered German cockroaches in and around the oven. A rental company associate did come to spray, but the problem persisted throughout our stay. The presence of pests, combined with the other dirty areas, made us question the overall hygiene of the property and left us feeling uneasy.Compounding these issues was a complete lack of effective communication. We sent questions to the rental company via the VRBO chat and received no response. Furthermore, the information provided to us via email about fees was incorrect and misleading. We were told to expe
Larenzo B.
Stayed 8 nights in Jul 2025
