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The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

4.0 star property

Photo gallery for The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Rooftop terrace
Body treatments, facials, massages
Bar (on property)
Exterior
Breakfast, lunch, dinner served; American cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking included

Explore the area

View map
550 East Ave, Rochester, NY, 14607
  • Place, Rochester Museum and Science Center
    ‪2 min walk‬
  • Place, Eastman School of Music
    ‪13 min walk‬
  • Place, Strong
    ‪15 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

7.2 out of 10
Good
(5 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Deluxe Suite, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Balcony

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, Multiple Beds, Balcony

  • 37 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, City View

Deluxe Suite, 1 King Bed, City View | Living area

Deluxe Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Rochester

With a stay at The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton, you'll be centrally located in Rochester, a 2-minute drive from Strong and 6 minutes from University of Rochester. .This spa hotel is 8.6 mi (13.9 km) from Rochester Institute of Technology and 7.3 mi (11.8 km) from Lake Ontario.

What's nearby

  • Rochester Museum and Science Center - 2 min walk - 0.2 km
  • Park Avenue - 5 min walk - 0.5 km
  • Eastman School of Music - 13 min walk - 1.1 km
  • Strong - 15 min walk - 1.3 km
  • University of Rochester - 6 min drive - 4.7 km

Getting around

  • Rochester Station - 2 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • ‪Ardor Park Artisanal Pizza - ‬6 min walk
  • ‪The Daily Refresher - ‬7 min walk
  • ‪Bachelor Forum - ‬8 min walk
  • ‪Char Steak & Lounge - ‬1 min walk
  • ‪ROAM Cafe - ‬7 min walk

About this property

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton

Art Deco hotel with a full-service spa and a 24-hour fitness center
The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton offers 155 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Ape + Canary Spa. Services include facials and body treatments. The spa is open daily.
Make yourself at home in one of the 155 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy American cuisine at CHAR Steak and Lounge, a steakhouse which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Rochester? This hotel has 6100 square feet (567 square meters) of space consisting of conference space and 7 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
CHAR Steak and Lounge - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Hatties Sushi & Cocktails - Onsite sushi bar. Open daily.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 5 to 40 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • CHAR Steak and Lounge
  • Hatties Sushi & Cocktails

Things to do

  • 24-hour gym
  • Full-service spa
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6,100 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1978
  • Designated smoking areas
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Strathallan
Strathallan DoubleTree
Strathallan DoubleTree Hilton Rochester
The Strathallan Rochester Hotel Spa DoubleTree by Hilton
The Strathallan Rochester Hotel Spa A DoubleTree by Hilton

The Strathallan Rochester Hotel & Spa - DoubleTree by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 889 reviews
Rating 8 - Good. 204 out of 889 reviews
Rating 6 - Okay. 90 out of 889 reviews
Rating 4 - Poor. 41 out of 889 reviews
Rating 2 - Terrible. 21 out of 889 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zuraya

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a nice stay! Very walkable. The only issue was our bathroom shower had to be cleaned by their cleaing service when we came in on a late flight past midnight and then the room smelled like bleach.
Stayed 2 nights in Jul 2025

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- staff was awesome
Stayed 1 night in Jul 2025

10/10 Excellent

DIERDRE

Liked: Cleanliness, staff & service, property conditions & facilities
Ghjj
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I believe the hotel will undergo renovations now that it is owned by Hilton. The rooms need updated furniture, especially the couch in our 1-bdrm suite. It was old and uncomfortable. The AC unit is the old loud kind. Otherwise the room was good. The location of the Strathallan is perfect and the rooftop bar is a great place to catch the sunset over the city scape… great views and plenty of seating. The martinis are excellent too! The breakfast was perfect!
Stayed 1 night in Jul 2025

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Mary

Stayed 1 night in Jul 2025

6/10 Okay

Alex

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Excellent amenities; rude, unprofessional manager

The hotel is well appointed, clean, and modern. It has an up-scale feeling to it, and is generally very comfortable. The roof-top lounge is worth a visit, and the restaurant food is high quality and well presented. It still feels pricey for what it is, but not too pricey. The staff is generally excellent, and overall I had a positive experience. That said, I had a few very negative interactions with one or two of the more senior and older/mature looking members of the staff. They were consistently gruff, came across as rude, and borderline unprofessional. Their behaviour compares very poorly to the rest of the crew. Since they're still employed, I assume they are the hotel management. I didn't ask. One particularly poor experience was when I called down to ask about late checkout. For context, I was in an "accessibility" room. I have some mobility issues, and this is a room designed to be more comfortable for people like me. I called at 11:10, and was told to vacate by 11:30. The call was handled by what I assume is a manager. I met him again on the way out - he was running the reception at the time. Thinking that the 20 minute deadline is some sort of gaffe or mistake, I made the mistake of checking. I asked if this is standard hotel policy or some kind of emergency. He made it clear to me that it's not an emergency, not hotel policy, and that he didn't appreciate being called out like this in front of other guests. Barely-contained rude and unprofessional.
Stayed 3 nights in Jul 2025

8/10 Good

Linda

Staff at the front desk and restaurant were all great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff and amazing location
Stayed 2 nights in Jul 2025

10/10 Excellent

LATOYA, rochester

Stayed 1 night in Jul 2025

10/10 Excellent

Katherine, Wilmington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having a balcony!
Stayed 4 nights in Jul 2025

10/10 Excellent

Cheng

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2025

6/10 Okay

Adam

The property was covenient to the downtown. The renovated gym was excellent. The staff were friendly.
Stayed 6 nights in Jun 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Your a tourist and want location as a priority for your stay, this hotel could not be better in Rochester. Modern and in great condition, you can rest on a firm after walking the nostaligic neighborhood full of museums and good restaraunts.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, property was fantastic. Definitely recommend staying here.
Stayed 4 nights in Jun 2025

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and what a great staff. Gwen was so helpful and informative. The rooms are spacious with comfortable beds. Love the balcony! The staff welcomes you in and the cookies are a great idea as we arrived after a 7 hour drive. Hotel also has a great restaurant. The grounds are beautifully landscaped and many places to sit and enjoy a cup of coffee. Easy to walk to museums and dining options and cute shops. Easy drive to highway to get to other areas; very convenient location.
Stayed 3 nights in Jun 2025

8/10 Good

Joseph, Estero

Stayed 1 night in Jun 2025

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2025

10/10 Excellent

Luz

Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Liked: Cleanliness, amenities, property conditions & facilities
The people were nice and easy to get around.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. A lot of fun stuff to do within walking distance. Free self parking which is always a plus.
Stayed 1 night in Jun 2025

8/10 Good

TAHIR

Stayed 1 night in Jun 2025

10/10 Excellent

Lihao, IRVINE

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025