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Quality Hotel & Suites At The Falls

2.5 star property

Photo gallery for Quality Hotel & Suites At The Falls

Indoor spa tub
Property entrance
Property amenity
In-room safe, desk, blackout curtains, iron/ironing board
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
240 1st Street, Niagara Falls, NY, 14303
  • Place, Old Falls Street
    ‪1 min walk‬
  • Place, Conference Center Niagara Falls
    ‪2 min walk‬
  • Place, Seneca Niagara Resort & Casino
    ‪5 min walk‬
  • Airport, Niagara Falls, NY (IAG-Niagara Falls Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 Queen Bed, Accessible, Non Smoking

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, Multiple Beds, Accessible, Non Smoking

  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Sofa Bed

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About the area

Niagara Falls

With a stay at Quality Hotel & Suites At The Falls, you'll be centrally located in Niagara Falls, steps from Old Falls Street and Niagara Falls Culinary Institute. .This hotel is 0.1 mi (0.1 km) from Niagara Adventure Theater and 0.1 mi (0.1 km) from Conference Center Niagara Falls.

What's nearby

  • Old Falls Street - 1 min walk - 0.0 km
  • Conference Center Niagara Falls - 2 min walk - 0.2 km
  • Seneca Niagara Resort & Casino - 5 min walk - 0.5 km
  • Rainbow Bridge - 6 min walk - 0.6 km
  • Maid of the Mist - 7 min walk - 0.6 km

Getting around

  • Niagara Falls Station - 4 min drive
  • Buffalo Niagara Intl. Airport (BUF) - 34 min drive

Restaurants

  • ‪Stir - ‬10 min walk
  • ‪Blues Burger Bar - ‬6 min walk
  • ‪TDR @ Seneca Niagara Casino & Hotel - ‬7 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Hard Rock Cafe - ‬5 min walk

About this property

Quality Hotel & Suites At The Falls

Hotel with 2 restaurants, steps from Old Falls Street
Quality Hotel & Suites At The Falls offers 206 accommodations with laptop-compatible safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request.

An indoor pool and a hot tub are on site.
Make yourself at home in one of the 206 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided on request.
Take advantage of recreation opportunities including an indoor pool and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Satisfy your appetite at one of the hotel's 2 restaurants. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
Legends Bar - Onsite bar. Guests can enjoy drinks at the bar.
Papa John's - This restaurant specializes in American cuisine. Open daily.
Old Falls St. Burgers - Onsite bistro. Open daily.
We Proudly Brew - Onsite coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 19.95 per night)
  • Covered parking on site (USD 19.95 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Legends Bar
  • Old Falls St. Burgers
  • Papa John's
  • We Proudly Brew

Things to do

  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting room

Outdoors

  • In a state park
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day, plus a one-time cleaning fee of USD 100.00
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200 per stay
  • Resort fee: USD 9.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Faxes
  • Housekeeping
  • In-room coffee
  • Laundry facilities
  • Newspaper
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 19.95 per night (in/out privileges)
  • Nearby parking fee: USD 19.95 per night (60 ft away)
  • Pet fee: USD 30 per accommodation, per day plus USD 100.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Falls Niagara Falls
Quality & Suites At The Falls
Quality Hotel And Suites At The Falls
Quality Hotel & Suites At The Falls Hotel
Quality Hotel & Suites At The Falls Niagara Falls
Quality Hotel & Suites At The Falls Hotel Niagara Falls

Quality Hotel & Suites At The Falls Reviews

Reviews

6.8
Rating 10 - Excellent. 436 out of 1622 reviews
Rating 8 - Good. 367 out of 1622 reviews
Rating 6 - Okay. 345 out of 1622 reviews
Rating 4 - Poor. 237 out of 1622 reviews
Rating 2 - Terrible. 237 out of 1622 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was courteous. I didn't get the guys name but he worked the night shift that Saturday i stayed. They gave me room for the 1st floor when they saw i had a dog which was great cuz my mom was also with me but she was in a wheel chair. Weirdly the only way to get up there was a 8 flight step. They got working saw this and gave us room on the 2nd floor. Glad they had a extra room available. And thank you to the guy that helped.
Stayed 1 night in Oct 2025

4/10 Poor

kathleen

Travelled with family
Disliked: Cleanliness, amenities
The room had no hand soap or lotion in it. The bathroom was very dirty and I had to clean it myself before my grandchildren used it. The refrigerator did not work. Also I called the day before to make sure the pool was working and they told me yes, but when I got there it had been down for a few days.
Stayed 1 night in Nov 2025

6/10 Okay

Tomas

Travelled with family
Not of the above.
Stayed 1 night in Aug 2025

8/10 Good

Terry

Stayed 1 night in Nov 2025

2/10 Terrible

Chris

Travelled with family
Disliked: Amenities, property conditions & facilities
Terrible hotel experience. Selected this hotel because it had a pool and hot tub. Only after booking I was told I had to pay $20 per night to park. At check-in find out the pool was not functioning. This really sucked as it was the reason I booked this hotel & convinced my 10 year old to take the 7 1/2 hour 1-way drive for my business trip. The ice machine didn’t work all 3 days. The bathroom design was ridiculous—someone added a glass shower door that opens on the wrong side, so you can’t turn on the water without stepping in and getting soaked with cold water. The towels are next to the glass over the toilet, with no hooks near the shower opening. Late on the 2nd night there was no available parking. They didn't tell me I had to park 2 blocks away... and when I brought the ticket to get validated the machine that does that was broken. I was woken by a loud drip drip drip on the ceiling tiles near the window. Woke up and water poured in to the bay window. Went to the desk in the morning to get my parking ticket validated so I could get my car out, and it still wasn't working. Told to press intercom, but nobody answered, finally backed out to a different gate where I finally got out and ended this nightmare visit. Things break... I get it. But this hotel is in such total disrepair, & no way I believe that the pool pump had just gone down... making the whole thing false advertising and ruining my trip. I have traveled a lot, and no hotel has ever angered me more than this one.
Stayed 2 nights in Oct 2025

6/10 Okay

Maqdooda

Travelled with family
Liked: Cleanliness, amenities
The room was clean but not in good condition, there were stains on the carpet and on one of the beddings. The front lobby staff were courteous but other than a couple who were warm & friendly, rest were apathetic. The breakfast staff on the other hand were very warm, friendly and helpful.
Stayed 3 nights in Oct 2025

8/10 Good

Miguel

Stayed 2 nights in Oct 2025

10/10 Excellent

Jerome

Stayed 3 nights in Oct 2025

8/10 Good

Noemi

Stayed 2 nights in Oct 2025

8/10 Good

Jessica

Stayed 1 night in Oct 2025

6/10 Okay

Brittanee

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The bar was closed….. it was advertised that it was open, but it was closed down. The breakfast was just make your own waffles with yogurt. They stated that the breakfast was exclusive meaning that there was gonna be more than just waffles, cereal, and yogurt.
Stayed 1 night in Oct 2025

8/10 Good

Santosh

Travelled with family
Pro: The breakfast was good quantity. Near to most of the activities. Con: The main door did not close completely. Booked 2 Queen lbed but got 1 King bed with Sofa. smoke smell in corridor
Stayed 2 nights in Oct 2025

6/10 Okay

tyrone

Stayed 3 nights in Oct 2025

2/10 Terrible

Jajuan

Stayed 1 night in Oct 2025

2/10 Terrible

Annie

Disliked: Cleanliness, staff & service, property conditions & facilities
On the time we checked in, we found out the swimming pool was broken.
Stayed 1 night in Oct 2025

6/10 Okay

Jeannie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

6/10 Okay

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Pool has a lot of Chlorine in it :(
Stayed 1 night in Oct 2025

2/10 Terrible

Laura

Travelled with family, Business traveller
Disliked: Amenities
Pool at hot tub broken. Hotel outdated and in very poor condition. The fire alarm kept going off for “burnt popcorn” on the 4th floor. After our 4th time awoken, we left the hotel for a different one. Nicole was very rude and shouting at customers who wanted to leave. I’d like a refund.
Stayed 1 night in Oct 2025

10/10 Excellent

Nuthan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and very close to all the attractions
Stayed 1 night in Oct 2025

4/10 Poor

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff upon arriving was rude. The amount being charge exceeded the amount a was quoted by $180. I requested a bathtub and did not get a room with one. The :restaurant" was not what I expected. It was a takeout area with table. THe lounge and gift shop were closed most of the time. THe location was great.
Stayed 3 nights in Oct 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service
Leaks in roof water comes in. Was moved multiple times to different rooms and they all leak water when it rains
Stayed 1 night in Oct 2025

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I booked and paid for a King Suite. Site said pet friendly-pay $30 per fee at the hotel. When I went to check in I was told I could only have a regular Queen room because they don’t allow pets in the suites or King rooms. I will talk to the manager today about a refund for the downgrade to our room. The pool was closed.
Stayed 1 night in Oct 2025

10/10 Excellent

Brock

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, Comfortable beds, kind staff.
Stayed 1 night in Oct 2025

8/10 Good

Mike

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
Great location to visit the falls. Good values. Basic room
Stayed 1 night in Oct 2025

10/10 Excellent

krystal

Stayed 2 nights in Oct 2025